1.0 Fte Days Permanent General Case Manager

The case management team is a key connection to outside organizations and the participants trying to access those services. They work with individuals who access MSP services to identify, develop, implement and assess the self-identified goals of participants. Case managers work from a housing first, harm reduction and trauma informed lens to support people to find and maintain housing and to connect to primary care, income, addictions & mental health supports to break down barriers and advocate for their participants. Relationship building is the key function of this team.

Referrals into this team come from support staff within MSP or external agencies. They are reviewed by the Program Manager and assigned to a case manager based on the space within a caseload, the acuity of the participant and their immediate needs. Once assigned, the case manager meets regularly with participants within MSP and the community.

Two week rotation schedule:

Week 1: Sun Mon Tues Wed Thurs Fri Sat

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Week 2: Sun Mon Tues Wed Thurs Fri Sat

O D D D D D O

General Case Manager Duties

• Create environments of cultural safety for participants
• Maintain accurate and confidential electronic and file records, including statistical data
• Planning process and intervention with participant
• Provide on-going case management support to assess progress and ensure treatment plan
• Work with Involuntary Participants and Participants not capable of consent
• Apply ethics of case management in all participant relationships including confidentiality, self -determination, informed consent and care taking the power differential between caseworker and participant.
• Conduct crisis intervention as needed
• Assess an unsheltered person’s needs in terms of moving towards housing Identify in a proactive manner, barriers that restrict and develop strategies that facilitate the participants’ ability to meet identified goals
• Create and maintain a professional relationship with community members, including boundary setting
• Establish partnerships with landlords and service agencies, and advocate on behalf of participants
• Attend program-related community, coalition, and committee meetings
• Develop and coordinate individualized care plans addressing short-term and long-term goals in collaboration with participants, interdisciplinary team members and external partners
• Keep accurate, continuous, legible and signed records including progress notes, checklists, correspondence, journals for individual and collective access in accordance with established protocols pertaining to access to and disclosure of casework files
• Identify symptoms of suicide ideation and offer resources and support
• Meet with participants both on-site and in community
• Monitor, evaluate and communicate progress of participants with the participants themselves, team members and managers on a regular basis
• Identify and provide information and resources to participants including: Community resources, Rent and income assistance, Mental health resources and Indigenous organizations

Qualifications

• Experience working with Indigenous organization and/or communities
• Bachelor's Degree in a relevant field. Experience working frontline with people who are unsheltered, lived experience and/or a combination of education and experience will be considered in lieu of a degree.
• Demonstrated knowledge of case management principles and processes – eligibility, assessment, planning, implementation, evaluating, transitioning, documentation and file management
• Experience creating and maintaining case plans, progress notes and other necessary documentation
• Computer proficiency in Microsoft Office and any other database software(s) used to track service delivery
• Non-violent crisis intervention (NVCI), mental health first aid, suicide intervention, and/or trauma informed training considered an asset
• Demonstrated experience developing and implementing care plans that promote positive health outcomes
• Experience in working with culturally diverse populations

Knowledge, Skills, And Abilities

• Strong collaboration skills, both with team members and with external partners
• Excellent interpersonal skills and the ability to form relationships with community members including a proven ability to communicate appropriate professional boundaries
• Ability to receive and apply feedback
• Ability to model professional behaviours and demonstrate accountability with participants
• Knowledge of community resources available throughout Manitoba
• Indigenous language skills are considered an asset
• Ability to manage, assess, and work with challenging behaviours
• Ability to effectively resolve and cope with conflict and/or crisis situations
• Knowledge of Indigenous History and Colonial History and it’s impact on the reality of Indigenous people in Winnipeg.
• Ability to apply to harm reduction approach and housing first principles to day-to-day work
• Motivational interviewing skills
• An understanding of and ability to work within the frameworks of client-centered care, self-determination, strength based approach, and trauma informed care
• Knowledge of addictions, mental health diagnoses, and co-occurring disorders
• Knowledge and ability to adhere to confidentiality standards and legislation
• Knowledge of TRC Calls to Action, MMIWG Call to Justice, and UNDRIP
• Excellent verbal and written communication skills
• Ability to work independently, under pressure, in a team or independent setting

Conditions of Employment

• Comfortable working in environment where Indigenous ceremonies and practices are actively taking place including Smudging
• Ability to provide support in high intensity incidents including but not limited to medical emergencies and aggressive individuals
• Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check are required. A previous criminal record does not automatically disqualify candidates. We are open to discussing your respective circumstances.
• Exposure to biohazards including but not limited to blood, bodily fluids, and syringes
• Comfortable conducting participant in community including encampments, hotels, public housing etc.
• Comfortable providing transport for community members in company vehicle
• Ability to occasionally flex hours to meet participant needs
• Ability to meet to the physical demands required for the role including being on your feet for long period of time, lifting up to 50 lbs, and cleaning duties (bending, reaching, push/pulling, crouching)
• Ability to work with individuals who use substances and/or experience mental health issues
• Ability to work with individuals who use substances and/or experience mental health issues

Values & Competencies

Strong commitment to Main Street Project’s Core Values:

• Trauma-Informed
• Anti-Oppression
• Truth and Reconciliation
• Reducing Harm

Key Competencies

• Problem Solving
• Crisis Management
• Collaboration
• Decision Making
• Developing External Relationships