Specialist, Operations Management Jobs

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Summary

The Specialist, Operations Management is responsible for assisting the Senior Specialist in the delivery of efficient operational support, accurately processing service inquiries and requests while upholding compliance with internal controls and procedures. The role uses judgement regarding priorities and approaches to obtain complete and accurate information of client issues, provide clients with detailed explanations of recommendations and verify their understanding of the issues. The Specialist, Operations Management demonstrates strong technical and system knowledge to review and analyze data to ensure quality assurance of transactions and maintain customer satisfaction. In addition, the role assists in the management of day-to-day operation and overall efficiency of the unit, while seeking opportunities to streamline existing processes and procedures.

What You’ll Be Doing

The nature of the role substantially focuses on providing dispute resolution, internal settlement and reconciliation support to the ASG Ops Team. The successful candidate will work collaboratively with the team to action investigations and independently to concentrate on eliminating those discrepancies through automated workflow solutions as the business continues to grow.

At CIBC we enable the work environment most optimal for you to thrive in your role. To start, you'll be fully remote. In the near future, you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Due to the nature of this role, a criminal record check will need to be completed at least annually for the purpose of enhanced screening.

How You Will Succeed

• Close attention to detail and a desire to solve problems will be essential tools for success. The role demands critical skills and natural curiosity toward data analysis when applied to developing streamlined workflows, and proactively anticipating and resolving obstacles.
• Ability to tackle on ad hoc priorities, while managing day to day disputes agenda and an effective discrepancy resolution will be essential to the development and growth of the role.
• Effective communication and interaction with the team will be key to harnessing collaboration to implement necessary changes.

Who You Are

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-595 Bay St., 7th

Employment Type

Regular

Weekly Hours

37.5

Skills

Communication, Data Analysis, Microsoft Excel, Operations Support, Problem Solving, Quality Assurance (QA), Time Management