Processor, Operations Management [Unionized] [Hourly]

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Processor, Operations Management [Unionized] is responsible for posting and processing complex items and investigating requests to resolve processing errors. The role is accountable for verifying documents and providing prompt service to internal and external clients through the processing of financial or non-financial transactions. The Processor follows well defined procedures and guidelines to escalate issues in a timely manner that require contact with clients, further analysis or investigation for resolution. The role maintains adherence to risk and governance standards by completing all requirement documentation, ensuring that all processes and procedures are followed. As the Processor, Operations Management you will be responsible for CIBC products such as various Lending accounts You will liaise with Internal and External Partners in fulfilling any requests in this matter. You will also be required to become first point of Contact with our partners who may have questions or concerns about our products and process. You will also be responsible for overseeing the various processes handled by the team.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

• Transaction Processing - Monitor mailboxes of the department and track any anomalies to assist with financials, handle escalations from & to business partners in relation to transactions processed in the team. Perform daily transactional duties required by the business to meet our clients’ needs, which include verification of data and data entry. Help manage the day to day production within the team by distributing work, providing feedback and training, processing validations and investigations, following up on investigations within timelines and meeting deadlines for process requirements.
• Facilitate Continuous Process Improvement - Proactively look for opportunities of process improvement within compliance to impact positive client experience & smooth operations. Update and upgrade to stay up to date with changes/impacts in the team, ensuring that officers are agile to move with process changes.
• Relationship Building skills - Maintaining regular contacts with the internal and external CIBC partners. Work compatibly with officers, supervisors, peers and directs. Develop an in depth understanding of the processes and procedures of the department and establish the importance of customer service quality.
• Technical Skills - Knowledge of Microsoft Excel and internal CIBC systems including COINS, TSYS and Post Edge is an asset.

Who You Are

• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-750 Law Ave. W., WG

Employment Type

Regular

Weekly Hours

37.5

Skills

Banking, Microsoft Excel, Operations Management, Process Improvements, Processing, Teamwork