Community Host Jobs

Requisition ID: 342061

Posting End Date: August 3, 2023

City: Winnipeg

Site: Klinic Community Health

Work Location: Klinic Community Health

Department / Unit: Health Services

Posting Category: Non-Clinical

Union: CUPE

FTE: Casual

Anticipated Shift: Days; Evenings; Weekends

Annual Base Hours: Casual

Community Host

Casual

HOURS OF WORK: Days/Evenings/Weekends

START DATE: Date of Hire

Klinic Community Heath is a pro-choice community health centre that provides primary care, education and counselling services to our local community and throughout Manitoba. Driven by our vision of creating healthy and engaged communities, we promote health and quality of life for people of every age, background, ethnicity, gender identity and socio-economic circumstances. Rooted in social justice values, we believe that everyone deserves quality care, support and respect.

Position Summary

The Community Host works to create a welcoming, respectful and safe environment at Klinic Community Health. The Community Host will greet and welcome all visitors and community members to Klinic Community Health, providing information and referral, both internally and externally. This position will help to coordinate safety and security policies, procedures and programs as well as assist and support people accessing services at Klinic (including community access services such as bathrooms, computer and telephone use).

Qualifications

• Excellent organizational skills
• Demonstrated customer services and interpersonal skills and a respectful, courteous nature
• Ability to work independently and amongst different departments within Klinic
• Level ‘C’ CPR (AED certificate included), an asset
• Ability to read, write, speak and understand English
• Minimum two (2) years related work experience
• Highly developed sense of networking and establishing connections and trust in the community
• Equivalent combination of education and experience may be considered
• Special education/training in community related issues
• Fluency in languages other than English, an asset
• Current standard First Aid required
• Previous work experience in First Nations, Inuit and/or Metis communities
• Non-Violent Crisis Intervention Certificate, an asset
• Knowledge of community resources, an asset
• Experience documenting and timely completion of incident reports
• Exemplary oral communication skills
• Lived experience as a First Nations, Metis or Inuit preferred
• Demonstrated ability to problem solve
• Demonstrated ability to multitask
• Previous experience working with an in marginalized communities, an asset
• Minimum of grade 12 or equivalent
• Strong sense of confidentiality and non-judgmental attitude
• Successful completion of Criminal Records and Adult and Child Abuse Registry Check are required
• Conflict Resolution Certificate, an asset
• Established relationships and connections with First Nations, Inuit and/or Metis communities
• Ability to navigate computer systems, including word processing, email applications and web-based reporting systems
• Must be physically capable of performing duties as assigned in all weather conditions
• Demonstrated ability to take and follow through on instructions and follow policies, procedures and direction(s)
• Comprehensive knowledge of the community
• Ability to use a client centered, strength-based approach when working with community and clients

Responsibilities

• De-escalate volatile situations if and when they occur, equally prioritizing staff and client safety
• Ability to de-escalate volatile situations if and when they occur
• Report writing and note taking are required
• Act as a safe and friendly presence in the reception area
• In the event of a code/ incident, assess the situation and provide intervention as per Klinic’s policy/procedure
• Record all incidents in RL6
• Demonstrate awareness of other services and resources in the community and refer clients/visitor to as needed including offering directions
• Safety and Security:
• Communicates potential risk management issues
• Takes a lead in responding to codes in a swift and timely manner
• Perform two visual sweeps per shift of the Klinic exterior at the start and end of shift notify Manager/Supervisor of anything
• Ability to be resourceful.
• Participate in the development and management of organizational safety and security policies, procedures and programs including, but not limited to: building access and other safety/ security related activities.
• Assists with promoting new/other services or initiatives to those entering Klinic
• Community Care and Responsibility:
• Support people with access to and use of computers (i.e. access to word, email, social media sites etc.)
• Check in retuning clients on Accuro
• Monitor use of washroom, computer, telephone and engaging accordingly when inappropriate use is observed (upwards and including requesting the individual leave the premises)
• Client/ Staff/ Volunteer Support:
• Assists clients with accessibility needs to enter and exit the building if/when needed.
• Effectively utilize safety and security response tools when necessary
• Provide information and referral about Klinic services to both clients and visitors to Klinic.
• Greet those entering Klinic in a welcoming manner and directs them to the appropriate area
• Perform interior check of the building corridors and bathrooms regularly – first floor and basement (minimally, every two hours)
• Monitor client/visitor use at the community computers and assist with difficult tasks as requested. If inappropriate use is observed, request that the user stop immediately.
• Promotes Klinic and its’ services through positive representation and communication.
• Demonstrate discretion and tact when dealing with highly confidential material and matters

Other

• Active participation in relevant meetings, committees and assigned projects
• Perform other duties and functions related to their job description not exceeding above stated capacities
• Seek appropriate supervision/consultation of own actions
• Adhere to all agency policies, procedures, protocols and promotes best practice
• Participate in training courses and in services offered elsewhere and by Klinic in order to maintain and improve quality of service
• Regular communication with Supervisor including regular check-in meetings
• Attend staff meetings as required
• Regular communication with Supervisor including regular check-in meetings
• Maintain productivity standards and practices, effective time management and prioritization of work
• Identification and collection of performance and quality improvement data, and initiate corrective action including consulting with management for follow-up as needed
• The efficient, effective, accurate and timely performance of the responsibilities listed above
• Represents Klinic professionally and competently including exercising due diligence in all duties and operations
• Participate in formal self-evaluations by identifying strengths and limitations
• Participate in program planning, evaluation and quality monitoring including completing daily statistics

SALARY RANGE $22.209-25.728 per hour

Klinic is committed to working towards having a more equitable and diverse work force at all levels of our organization. We welcome and encourage persons who reflect the diversity of the communities we serve to apply, including Indigenous, Black, Persons of Colour, 2SLGBTQ+ and /or persons with disabilities. Accommodations are available upon request during the assessment and selection process. Applicants are asked to please self-declare in their cover letter.

Thank you for your interest. Only candidates selected for an interview will be contacted.