Unit Manager, First Party Auto

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property-casualty networks. General Insurance offers a broad range of products to customers through a diversified, multi-channel distribution network.

About the role

We currently have an opportunity available for a Unit Manager position for our First Party Auto and Accident Benefits team.  This is a newly created division, with direct reports of 5-8 people and the team focuses on managing first party physical damage claims for our commercial clients, and Accident Benefits and Loss transfer claims.

This position is located in our Toronto office and reports to the Head of Claims.

What you need to know:

• Review of large losses to provide reserve and settlement authority within authority; escalate and round table all files above authority
• Excellent organizational and interpersonal skills
• Proficient computer skills in a busy paperless environment
• Work in alignment with our underwriting and actuarial departments by providing claim trends, large loss reports and assist in the retention and acquisition of insureds
• Ability to multi-task and work effectively and cooperatively in a fast-paced busy team environment
• Manage team consistently through weekly 1x1’s, monthly team meetings, team engagement activities and encourage the team’s participation in ERG’s, social activities, volunteer activities and other opportunities to get to know the broader organization. 
• Complete mid-year reviews and performance reviews
• Ability to work independently and think strategically
• Review and approve coverage position letters and oversee any contentious matters or large losses.   
• Ensure the team’s strict adherence to Litigation Guidelines/control of legal expenses and timely reserves   
• Promote a culture of integrity and risk management within the team
• Collaborate with key stakeholders across the organization
• Drive alignment across the team and work in collaboration with all claims leaders in ensuring our strategic priorities (customer service, business alignment, improvements in total cost of claim and retaining our talent) are front and center, along with AIG’s purpose and values. 
• Assign or assist in assigning new claims according to claim complexity to the Canadian team, and support claims operations to address any issues or concerns.  
• Prior leadership experience/ mentoring an asset
• Ability to manage workload effectively and efficiently/ability to prioritize is essential
• Manage and provide technical assistance to a team of claims analysts in Montreal and Toronto handling first party physical damage claims, loss transfer and accident benefits claims.  The team ranges from junior to very senior staff handling complex matters
• Ensure file quality and best practices application through monthly audits and address any issues through employee coaching/training to minimize departmental leakage
• Strong decision making-skills
• Superior analytical skills
• Strong customer service orientation and people skills
• Maintain broker and customer relationship and implement claims processes/protocols specific to their needs
• Ensure that broker/customer needs are met, manage expectations, and ensure satisfaction
• Excellent oral and written communication skills
• Minimum of 5 years of experience in auto claims, including litigation management and catastrophic accident benefits claims. 
• Build development plan for all analysts within the group and provide opportunities for development