Product Operations Manager (Payments & Financial Services)

About Float
Float is one of Canada’s fastest growing companies, serving Canadian businesses with our innovative smart corporate card and spend management solution. Float’s team is customer-obsessed, passionate, vibrant, and entrepreneurial, and includes executives from Uber, Shopify, Ritual, and many other incredible tech companies!
Our Product
Float empowers companies and teams with smart financial products, helping them achieve their most ambitious goals. We’re making finance more accessible and saving companies and their teams time and money, while disrupting the multi-trillion dollar global B2B finance industry. Backed by some of the best venture capital investors in the world, including Tiger Global, Golden Ventures, and Susa Ventures, we’re looking for pioneers to help us achieve our vision.
About The Product Ops Manager Role
The Product Operations (“ProdOps”) Manager’s mandate is to tackle important and ambiguous challenges through creative problem solving and tactical execution. Most often, the ProdOps Manager works where there is insufficient technology, people or process already in place to mitigate risk or capitalize on opportunity.
As Product Operations Manager in our Payments & Financial Services group, your responsibility is to support the Product team by standardizing, streamlining, organizing and operationalizing our core processes. This role specifically focuses on Float’s credit products. Leveraging your ability to understand processes and your passion for making things work, you will work with GMs, Product Managers and other cross-functional team members at Float to ensure our Product team can lead the creation of new tech-forward credit products for our customers.
What You'll Do:

• Enable the Product Team to build the right thing at the right time by surfacing and advocating for key insights from the business to advise product improvements (including post deployment)
• Track core business metrics related to the product and disseminate insights with other teams leading to data-informed product development
• Map our end-to-end operational processes and identify opportunities to remove friction and leverage technology to improve efficiency
• Drive efficient execution across the group, partnering with cross-functional teams to learn which conditions lead to high performing outcomes and replicate them
• Ensure scalability in our credit platform by creating systems, processes, tools and reporting.

Requirements

• Experience rolling up your sleeves to work on projects such as enabling automation, creating and managing our external vendor networks, ideation and implementation of new service lines, or developing an operational roadmap for expansion plans
• 4+ years of work experience in a fast-paced, high-performance environment e.g., technology, consulting, banking, or startup
• Intermediate to Advanced SQL knowledge is a plus
• Business or computer science degree
• Analytical mindset and the ability to interpret business intelligence to develop strategy and make recommendations
• Ability to drive efficiencies through process development, outsourcing or low-code/no-code tooling
• Deep project management experience
• Experience in a fast-growing technology company, or experience with IT or banking implementation is preferred
• Strong problem solving abilities, and a proven track record for finding creative solutions for complex problems
• Ability to engage multiple stakeholders to drive measurable business results
• Familiarity with support tools like Zendesk is a plus but not mandatory

This role won’t be a fit if:

• You have an ego
• You need a team reporting to you to execute on your vision
• You don’t like ambiguity
• You’re afraid to make bold, brave decisions and take accountability for them
• You prefer stability over change
• You are not a self-starter and do not like to work independently
• You can’t work asynchronously
• You are uncomfortable with direct feedback

Don’t meet every single requirement? If you’re excited about this role, and you strongly align with our values but your past experience doesn’t align perfectly, we encourage you to apply anyway. You may be the right candidate for this, or other future positions.
Benefits
Benefits and Perks of working at Float:

• A personal Float card with a monthly stipend to spend on what matters most to you
• A dog-friendly office
• Opportunity to work with and learn from a world-class team
• Flexible work hours and time off when you need to recharge
• Small team = lots of autonomy to make an impact
• Being able to say you helped build Canada's best corporate card and spend management platform