Specialist, Project Delivery Jobs

Req Id: 411638
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.
The Agent Experience team is a fast-paced and dynamic team within Bell Field Services. The team’s mandate is to work with Bell’s Service Assurance teams to bring the repair experience into a new and digital age, which represents one of the key priorities for the business in the coming years.
Key Responsibilities

• Ability to deep dive and analyse data to determine success of various initiatives and pinpoint areas requiring further improvement
• Ensure the effective alignment, integration and control of the program’s initiatives
• Ability to observe trends and patterns to determine realistic targets and goals and work to develop action plans to achieve those goals
• Preparation & facilitation of internal and executive stakeholder presentations related to data analysis results and activities being pursued within the program
• Leads and collaborates on elaboration of business cases to support program’s initiatives
• Overall program management of governance, projects and local initiatives
• Manage escalations on results and plan for mitigation accordingly
• Provide regular updates on project status, progress, issues, assignments and escalations to senior management
• Facilitate work sessions and focus groups when required
• Strong problem-solving skills and demonstrated ability to be highly creative in formulating solutions
• Ensure that quality standards are adhered to and that initiatives/projects in the program are completed on time, on scope and on budget
• Engage and build strong relationships with stakeholders to incorporate their goals and to ensure alignment to and adoption of solutions

Critical Qualifications

• Ability to influence and gain stakeholder alignment
• Exceptional writing and communication skills in English
• Ability to manage multiple deliverables at the same time
• 3 years of relevant experience in program management
• Strong presentation skills (i.e. peers, team members, executives, and clients)
• Analytical / problem solving skills with the ability to synthesize information and make fact-based recommendations
• Strong aptitude to recognize opportunities for improvement and take appropriate action
• Strong leadership and interpersonal skills
• Must be proficient in MS Project, Word, Excel and PowerPoint
• Strong steering, negotiation and risk management skills
• Project management skills with demonstrated problem solving skills
• University degree in a related field or equivalent experience

Preferred Qualifications

• Working background in Field Services
• Business Analyst experience is an asset

#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information
Position Type: ManagementJob Status: Regular - Full TimeJob Location: Canada : Ontario : Toronto || Canada : Alberta : Calgary || Canada : British Columbia : Vancouver || Canada : New Brunswick : Moncton || Canada : Nova Scotia : Halifax || Canada : Ontario : Don Mills || Canada : Ontario : Mississauga || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 06/08/2023
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].
Created: Canada, ON, Toronto
Bell, one of Canada's Top 100 Employers.
411638