Delivery Director Jobs

Key Responsibilities

• Transition work to Iris’ Global Delivery teams
• Provide timely and accurate progress updates on delivery and business opportunities to senior stakeholders (includes C-level) across IRIS and the client organizations.
• Program management and delivery governance for all projects being delivered by our global delivery teams
• Support Iris management team and client stakeholders to engineer, scope and plan new projects. This includes and is not limited to –
• Anchor pre-sales effort and demos with support from the sales, pre-sales, delivery teams and practices
• Participate in key projects and deliverable reviews to ensure quality and predictability of delivery
• Facilitate workshops and mindshare sessions with the clients and other relevant stakeholders around potential new opportunities
• Customize industry prevalent engagement models to suit client requirements and deliver engagements on a multi-year roadmap. These include managed services and global delivery models
• Assisting client teams through JAD sessions to develop high level requirements
• Manage and lead the delivery teams through client environments and aligns their conduct and activities to promote Iris’ business interests
• Ensure delivery and contractual compliance across the portfolio
• Provide thought leadership to create business value for the client through IRIS’ service offerings (i.e. solution-based selling)
• Layout and get buy-in for a change management process and communicate changes in schedule to protect stakeholders and manage their expectations
• Drafting Statements of Work
• Ensure a great client experience on all existing delivery engagements for the assigned client(s)
• Manage delivery projects with varied engagement, pricing and execution models across service offerings including application development and maintenance, re-engineering, systems integration, package implementation and production support
• Identify dependencies on all related functions (infrastructure, testing, info-sec etc.) in the project plans and monitor tasks
• Partner with the global delivery teams to provide effective delivery governance i.e. proactively manage risks, respond to client escalations and troubleshoot delivery or engagement issues
• Drafting clear and concise Vision & Scope or Epic level documents
• Partner with Client Partners to manage senior client relationships (Director/ VP level) across business, technology and operations
• Develop and track roadmaps and program plans with other delivery leads
• Create opportunities for organic growth within the designated clients’ stakeholders for whom (s)he is managing delivery function
• Participate in estimation and prioritization sessions to keep a full backlog of tasks and timelines
• Prepare, manage and execute project plans to include project goals, project timelines and delivery milestones

Required Skills and Qualifications

• Understands the nuances of managing delivery in an onsite-offshore model
• Strong attention to detail and understanding of intricate cross-dependencies in any technical program/ project
• Expertise in IT program management in direct client facing roles, with clients in Canada
• Experience in delivering large and complex multi-years programs
• Ability to clearly communicate progress, change, and status updates both verbally and in writing
• Knowledge of project management methodologies and flexible approach to their application
• Proven track record of working with off-shore software development/infrastructure teams to deliver multiple product iterations on spec, budget, and time
• Ability to practice a disciplined approach to reflect on the health of delivery function periodically and propose ideas to manage it effectively
• Must-have experience in managing IT engagements with clients in the Commercial Banking industry for at least few years
• Understands business processes in the Commercial Banking industry including Commercial Lending, Asset Finance/Leasing and commercial payments
• Excellent written and oral communication skills with an ability to make effective technical and business presentations
• 12+ years of experience in the IT services and solutions delivery with globally distributed teams preferably with one of top IT services or consulting firms
• Fluent in new and conventional technologies, best practices and prevalent platforms for example Fusion Loan IQ
• Ability to perform the role of a “trusted” advisor for IT initiatives
• Acumen to understand client’s business, strategy and regulatory imperatives; subsequently aligns Iris’ strategy, solutions and services to add value
• Minimum of 5 years of experience working with financial services clients.
• Must have come from an Application Development background
• Effective at facilitating meetings to help teams deliver on their commitments
• People-person with an innate ability to develop relationships at all levels of the client organization and maintain them on a longer term