Senior Associate Client Operations

Company Description

Our mission is to Drive Performance. We use data to create personalized and connected experiences that deliver transformative business outcomes. Our role is to ensure our clients meet their quantifiable business goals every day, consistently, in every market. We are entirely focused on delivering better business results through optimization, creation and analysis across all digital platforms. Our scope ranges from recommending how to use content more effectively to optimizing daily media channel performance and maximizing visibility in eCommerce platforms.

The Senior Associate Client operations is responsible for supporting client teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle, from onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and audit.

• Partners with team members and leadership in implementing continuous improvement related to client and campaign delivery to make the process more effective for clients and businesses.
• Ensures client transitions, from onboarding through offboarding, are properly supported and managed.
• Ensures budget maintenance and utilization is supported through creation and/or tracking of reference requirements, such as Media Purchase Authorizations (MPAs) and budget details.
• Supports brand leadership in performing client audits.
• Engages and maintains relationships across Media Operations and key partners across all Media brands.
• Maintains client reporting requirements and generate reporting templates in accordance with requirements.
• Partners with planning brands to provide operational support for client contract and records setup and system maintenance.
• Manages campaign timelines and delivers operational support in coordination with internal and external partners to ensure that appropriate materials are received and/or distributed correctly and to meet or exceed client specifications and expectations.
• Provides additional operational support as needed.

Qualifications

• Proven working experience in a media agency is required.
• Experience with contract / audit compliance.
• Post-secondary Degree or Diploma in Media, Advertising, Marketing or in related field
• Advanced knowledge of Excel required.
• Knowledge and proven experience with finance, budgeting and cost control principles
• 3+ years relevance work experience in client services or media operations
• Previous experience with media systems such as Adtraq, EAS, Mediaocean.

Additional Information

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected] or to begin a conversation about your individual accessibility needs throughout the hiring process.