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Manager, Investment Operations Jobs
Company | Manulife |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Insurance |
Expires | 2023-09-23 |
Posted at | 8 months ago |
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
- Facilitate audit requirements for business unit operations.
- Assist with establishing new policies and procedures and ensure proper controls are in place. Ensure clear and concise documentation is created and maintained as procedures and processes evolve over time.
- Work closely with project team and systems analyst to create new workflows in private wealth systems.
- Proactively find opportunities for operational and improvements in execution, bring forward solutions to create efficiencies and mitigate risks, and help manage the analysis, implementation, and adoption of them.
- Act in a leadership role in MPW’s year-end tax reconciliation and tax reporting activities.
- Lead or assist in the resolution of problems. Act as liaison to custodian and trading partner to resolve trading, settlement, and reconciliation issues, and escalate when required.
- Responsible for training new team members as they come on board and providing coaching and feedback to analysts
- Performs some or all of the following tasks: data management, data loads, runs scans, validation scripts, schedule production releases.
- Act as the business lead and actively participate in the implementation of broad strategies for integrating systems technology to enhance productivity and service standards.
- Reporting issues with applications and systems to respective partners and handles monitoring, testing, and sign-off activities in software development.
- Engages appropriate partners (internal or external) to resolve operational issues; plan parallel work streams when possible.
- Support the business with assigned application testing and project initiatives: Identify and define business requirements, conduct necessary gap analysis and modeling, raise operational impacts and considerations, testing and collaborate cross-functionally to meet with project plan.
- Play a leadership and subject matter expert role with MPW’s tools and applications and identify opportunities to enhance and improve.
- Consult with privacy, operational risk, and legal partners to aid in business decisions and mitigate risks.
- Manage relationship with MPW Investment Counselor Service’s vendors and engage with internal partners as it relates to contracting and operational improvements. Ensure quality execution of services and support, address critical issues and process improvements and monitor and provide regular feedback to ensure service levels are aligned with contract.
- Collaborate with internal departments when they are developing new procedures and controls, examining/redesigning internal workflows, and negotiating service standards and requirements as required.
- Manage relationship with Manulife IT and Application Support. Represent the business in meetings and provide insight into day-to-day operations. Conduct testing and investigations, share feedback, and raise issues and operational improvements.
- Post-secondary education and/or minimum 4-6 years equivalent work experience in the financial services industry
- Successful completion or enrollment in a Project Management certificate course is an asset
- Demonstrate tact and professionalism and maintain confidentiality.
- Experience in portfolio management systems is an asset
- Successful completion or enrolment in the Canadian Securities Course is preferred.
- Strong PC skills with solid understanding of Microsoft office applications (especially Microsoft Excel)
- Desire to work successfully and collaboratively in a sophisticated and demanding business environment.
- Demonstrate initiative and take responsibility.
- High Net Worth market experience strongly preferred
- Strong written and verbal communication skills
- Strong interpersonal and relationship management skills
- Successful completion or enrolment in the Chartered Financial Analyst (CFA) program or Chartered Investment Manager (CIM) program is an asset.
- Knowledge of and experience with securities instruments/settlement, foreign exchange, reconciliation, and investment accounting
- Superb communication and interpersonal skills
- Experienced and interested in coaching and developing team members and providing training.
- Client focused with the ability to understand the clients’ requirements.
- Flexible and adaptable when dealing with change; including changing priorities and tight deadlines.
- Ability to balance multiple priorities while maintaining a high degree of accuracy and attention to detail in a team environment.
- Results oriented and organized with ability to investigate problems without supervision.
- Expected to analyze options and provide thoughtful recommendations and analysis.
- Fast learner and self-starter, who takes initiative and thrives in a fast-paced work environment.
- A focus on growing your career path with us!
- Professional development and leadership opportunities.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A competitive salary and benefits packages.
- Flexible work policies and strong work-life balance.
- Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
- Continuous innovation We invite you to help redefine the future of financial services.
- Values-first culture We lead with our Values every day and bring them to life together!
- Boundless opportunity We create opportunities to learn and grow at every stage of your career.
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