Investment Operations Specialist Jobs

We are hiring for our client in the financial services industry

Location: (Hybrid 2-days in offic)- Downtown Toronto Ontario M4W 1E5

Job Type: 9 months contract with possibility to extend.

Pay: $25.63/hr on T4 + 4% Vacation Pay (no benefits)

Key Focus:

• Accounts are restricted and updated when out side of the time requirement.
• Majority of this role is data entry, using excel spreadsheets and reviewing documentation received.
• Additional support could be in assisting other teams in operations; such as transfers or unclaimed property.
• Account opening documentation processing would be the main function.
• Processing the daily reports monitoring know your client (KYC) updates and account opening paper requirements received with regulatory timelines.

Key Responsibilities

• Responsible for recognizing the need to redirect more complex problems or escalate potential patterns to senior team members;
• Follow-up on issues as necessary or as directed; investigate into special complex transactions or other tasks as assigned, to a successful conclusion
• Address account opening or transfer related issues as it relates to any internal process related to the new or updated account, or incoming transfer request. Reporting into Team Leader, Supervisor or Manager on any escalated inquiries that are brought forward for resolution;
• Maintains accurate records of transactions in order to interact effectively with clients;
• Identifies and or updates internal or external reference guides as necessary
• Using Dataphile tracking, or any other tracking tools, maintaining and reporting progress updates regularly to the team;
• Identifies and solves most basic and complex problems based on an understanding of the customer's needs, using investigation and established processes, procedures or guidelines;
• Participates in special projects/assignments; perform other duties as required.
• Process routine daily transactions such as processing account opening or transfer requests received electronically or by way of paperwork; ensuring daily service levels are met with internal and external partners;
• Performing quality control or communicating on complex administrative cases with the Advisor or Assistant directly as needed

Qualifications

• Demonstrated proficiency in MS Office (Word, Excel) skills;
• Successful completion of IFIC Operations Course is an asset.
• Minimum of 2 years’ experience in the mutual fund financial services or investment industry, or at least 2 year’s experience in a dealer back office;
• Ability to identify patterns or connections and problem solving;
• Required to complete any and all Anti Money Laundering, Complaint Management and PIPEDA courses delivered by the company
• Superior attention to detail and accuracy;
• CSC/CPH/IFIC Sales or IFIC Operations preferred
• Experience in Dataphile is an asset;