Client Services Agent Jobs

Job Summary And Requirements
This is to fill one permanent position and two 1-year term positions.
Highways And Public Works – Who We Are
Employees at Highways and Public Works are responsible for ensuring safe and efficient public highways, airstrips, buildings, and information systems. Our collective vision is to make a difference in the lives of Yukoners. At all levels of our organization, we value leadership, innovation, teamwork, and keeping our people safe. Our priorities are to be client focused, to support our people, to build sustainably, and to advance reconciliation throughout Yukon.
This opportunity…
The Motor Vehicles Client Services unit is responsible for providing front-line services to the public. The Client Services Agent is the key public representative of the Motor Vehicles unit, which has the regulatory authority under the Motor Vehicles Act to issue driver licenses, GIC’s, vehicle registrations, various permits, and to apply sanctions to driver licenses and to cancel vehicle registrations. This position provides key services that impact upon the identity, mobility, independence, and safety of the vast majority of Yukon citizens, as well as citizens from other jurisdictions and countries.
If you are interested in this opportunity, please review this information: Apply on a job | Government of Yukon
Essential Qualifications (what we’re looking for in your resume):
Please submit your resume clearly demonstrating how you meet each of the following qualifications. Please note, selection for further consideration will be based solely on the information you provide in your resume.

• Experience handling financial transactions (debit/credit card, cash) and reconciling cash
• Considerable experience providing customer service in a high traffic/high volume regulatory environment
• Experience working within legislation and policy frameworks to carryout effective customer service delivery
• Experience performing duties related to registration, licensing and/or permitting preferably within government or large organization

If your resume shows education, training, and/or experience equivalent to the essential qualifications listed above, your application may be equally considered.
Desired Knowledge, Skills and Suitability (what candidates will be assessed on):

• Effective communication skills,
• Ability to provide exceptional customer service,
• Excellent interpersonal skills, ability to contribute to a team and maintain effective relationships.
• The ability to act tactfully and use diplomacy when dealing with confidential matters,
• Excellent organizational skills and adaptability to changing priorities,

Additional Information

• Find out what we offer our employees
• See why Yukon government has been identified as one of Canada’s Top 100 Employers since 2014

Questions?
If you have questions about this position, please contact Brandi Czegledi, Supervisor Client Services at [email protected]
If you have questions about applying on a job with Yukon government or if you need an accommodation for this staffing process, please contact Kylie Townend, HR Consultant at [email protected]
Eligibility List
12 months