Agent Support Client Jobs in Manitoba

Troubleshooting and resolving technical issues related to our software via email, remote screen sharing, live chat and/or phone calls

Have a strong work ethic without having to be micro managed

Providing front-line Mac / iOS technical support to Marketcircle’s customers

Troubleshooting and resolving technical issues related to our award winning software

Ensure all problems are logged in detail and resolved to the satisfaction of the client

Act as the primary interface between Customer Advocate, Quality Assurance and Engineering Teams

Proactive management and governance of our trading platforms to help ensure business objectives are met.

Provide effective incident, problem and release management and regular project updates to stakeholders.

Manage outages, proactive communication and problem management through to resolution. Tracking of Postmortems, bug fixes, enhancements etc.

Good organization skills, ability to effectively manage and thrive in a fast-paced environment.

Capital Market experience and In-depth knowledge of Canadian or US equity markets and order types.

Lead effective knowledge sharing, documentation, and cross training sessions.

Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable). 

Basic Knowledge of Event Programming, as it relates to sales channels and consumer experience. 

Keep up-to-date working knowledge of Ticketmaster ONE web portal 

Minimum of 2 years’ experience working in an office environment, preferably in customer/client support roles 

Experience with the Ticketmaster system and/or various ticketing systems is a bonus! 

Box Office experience is considered an asset 

• Other duties as assigned by Management

• Experience operating telephone switchboard, multi-line phone system required

• Excellent communication skills, fluent in other languages would be an asset

• Strong interpersonal, teamwork and customer service skills

• Adaptable with excellent problem-solving skills and a high level of resourcefulness

• Touch typing, data entry, proficiency working in Windows, Google, and MS office applications required

Documenting, sharing, and maintaining a knowledge management solution.

Knowledge and experience in planning, coordinating, vendor and equipment selection, design, provisioning, and execution of Audio-Visual events

Inventory, asset, and life cycle management.

The successful candidate will possess a 3-year Diploma or Degree in Computer Science or equivalent work experience.

A minimum of five years of experience delivering event production support services and leading complex projects on an enterprise scale.

In addition, the successful candidate will possess strong planning, execution, and troubleshooting skills with audio-visual systems and IP networks.

Strong attention to detail and problem-solving skills

Strong/fast typing skills are an asset

Offer: if you are our perfect match, and we’re yours, an official offer will be made!

From their personal computers, applicants answer 2 open-ended questions for 6 video-recorded responses, and 3 open-ended questions for 8 typed scenarios

Assisting applicants with technical troubleshooting and answering questions about testing rules/guidelines leading up to, during, and immediately after their Casper test

Providing feedback to help us improve our products, platforms, and processes

Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).

Basic Knowledge of Event Programming, as it relates to sales channels and consumer experience.

Knowledge of Presence, AccessManager, Repgen, Archtics, and the Event Base product suite is a bonus!

Keep up-to-date working knowledge of Ticketmaster ONE web portal

Remain current with new software/product releases for HOST, TM1 Entry, Archtics, Account Manager, and for all other technology products

Minimum of 2 years’ experience working in an office environment, preferably in customer/client support roles

Support intake process through applicant selection process, interview participation, intake management and follow up with new participants.

Experience dealing with aggressive behaviours and effective de-escalation and boundary setting skills.

Maintain up-to-date knowledge of internal fire regulations and procedures, and other emergency procedures and ensure health and safety standards are maintained.

Social Service Worker diploma or other related education.

2+ years’ experience working with older adults with mental health, addictions issues and street involvement.

Strong written, oral, and interpersonal communication skills.

Manage and create internal documentation for game and support-related processes

2 - 4 years of experience providing exceptional customer service

Technical troubleshooting skills as they relate to PC gaming and hardware

Deep knowledge of at least one support platform, with bonus points for Zendesk

An understanding of Customer Service KPIs as they relate to improving the player support experience

De 2 à 4 ans d’expérience dans un rôle similaire, où vous avez offert un service à la clientèle exceptionnel ;

Facilitates action to close gaps between client expectations and client experiences in the performance of the Bank and its products.

Required Qualifications To Be Successful In This Role

Actively listens to clients' concerns and diagnoses clients’ service needs.

Facilitates timely client problem-resolution, engages cross-functional representatives or groups as appropriate.

Responds to client concerns in a professional manner to convey ownership, competence, respect for the client relationship.

Accurately documents client requests using the group’s tracking systems.