Eipp Support Agent Jobs

Meet customer requirements through first-contact resolution

Confirm customer understanding of the solution and provide additional customer education as needed

Identifies and raises potential new issues/bugs to Player Experience team

1+ years of experience in a customer service role, ideally in mobile gaming

This is a full-time, remote position.

Contribute ideas to help resolve problems to better serve the customers and improve productivity

Troubleshooting and resolving technical issues related to our software via email, remote screen sharing, live chat and/or phone calls

Have a strong work ethic without having to be micro managed

Providing front-line Mac / iOS technical support to Marketcircle’s customers

Troubleshooting and resolving technical issues related to our award winning software

Ensure all problems are logged in detail and resolved to the satisfaction of the client

Act as the primary interface between Customer Advocate, Quality Assurance and Engineering Teams

Bachelor’s degree or a combination of education and experience in electrical engineering.

Manage support cases from start to finish by providing advice and assistance (via email or phone)

Provide remote support services to customers for software configuration, software upgrades, database editing, graphics development, and other similar tasks.

Create Knowledge Articles from Support issues observed.

Knowledge of Microsoft SQL Server and IIS.

Experience with SCADA (Utility/Process) and OMS/DMS is considered an asset.

Project management and organizational skills to manage multiple tickets and issues.

Excellent customer service skills and experience is essential.

Knowledge and experience with mobile hardware technology and enterprise or SaaS systems would be an asset.

Familiarity with customer relationship management (CRM) systems and practices (Salesforce Service Cloud preferred).

*Depending on qualifications, the successful candidate may be offered a position at a more appropriate level

Learn the systems end-to-end to support customers with their issues and product requirements.

Excellent communication skills both verbal and written

Able to manage sensitive and confidential information

Previous IT helpdesk experience is desired

Team leadership experience is a bonus

Experience leading and working on projects

Google Workspace, Atlassian products (Jira), Slack, Amazon Connect, Okta, Zendesk, 1Password, VPN technologies, and general SaaS knowledge

Strong time management skills with the ability to proactively manage tasks over a 12-month period.

Coordinating with customers, account managers, Finance, Logistics, and 3PLs to resolve delivery exceptions and payment queries.

2-3 years of experience working in a retail environment as a supervisor or manager of an asset.

Service Standards & Order Management

Establishing productive, professional relationships with account managers & key personnel in assigned

Checking the accuracy of orders against purchase orders to ensure vendor pricing and terms requirements are met including rep commission.

Strong attention to detail and problem-solving skills

Strong/fast typing skills are an asset

Offer: if you are our perfect match, and we’re yours, an official offer will be made!

From their personal computers, applicants answer 2 open-ended questions for 6 video-recorded responses, and 3 open-ended questions for 8 typed scenarios

Assisting applicants with technical troubleshooting and answering questions about testing rules/guidelines leading up to, during, and immediately after their Casper test

Providing feedback to help us improve our products, platforms, and processes

Manage and create internal documentation for game and support-related processes

2 - 4 years of experience providing exceptional customer service

Technical troubleshooting skills as they relate to PC gaming and hardware

Deep knowledge of at least one support platform, with bonus points for Zendesk

An understanding of Customer Service KPIs as they relate to improving the player support experience

Serve as a point of escalation to address sensitive player inquiries while researching, responding to, and resolving escalated player support issues

Act as an internal advocate for the player experience to partner teams

Manage and create internal documentation for game and support related processes

Collaborates with other departments on improving the game experience for players

2 - 4 years of experience providing exceptional customer service

Exceptional communication skills, both written and verbal

Technical troubleshooting skills as they relate to PC gaming and hardware

Manage and create internal documentation for game and support-related processes

2 - 4 years of experience providing exceptional customer service

Technical troubleshooting skills as they relate to PC gaming and hardware

Deep knowledge of at least one support platform, with bonus points for Zendesk

An understanding of Customer Service KPIs as they relate to improving the player support experience

De 2 à 4 ans d’expérience dans un rôle similaire, où vous avez offert un service à la clientèle exceptionnel ;

Manage and create internal documentation for game and support-related processes

2 - 4 years of experience providing exceptional customer service

Technical troubleshooting skills as they relate to PC gaming and hardware

Deep knowledge of at least one support platform, with bonus points for Zendesk

An understanding of Customer Service KPIs as they relate to improving the player support experience

De 2 à 4 ans d’expérience dans un rôle similaire, où vous avez offert un service à la clientèle exceptionnel ;

2-3 years of experience in a Tech Support role

Experience in Zendesk or similar CRM system

Experience of HTML, JavaScript and CSS

Experience as a Technical Writer

Knowledge of documentation platforms and SaaS applications

Comfortable with sophisticated technical products and cross-functional projects