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Liaison Agent, Operations Jobs
Company | Air Transat |
Address | Dorval, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Airlines and Aviation |
Expires | 2023-08-14 |
Posted at | 9 months ago |
Company Description
- A condensed schedule of 3 or 4 days a week (37.5h/week), as required
- A full range of group insurance, an RRSP and enviable travel benefits
- A work location in our Dorval office, including free parking
- As part of a fast-growing team, you'll have the perfect work environment to develop your talent and build a career with us!
- Vacation days and floating days that allows you to take advantage of 2 confirmed passes, unlimited standby tickets and a multitude of discounts to help you create your most beautiful travel memories!
- ...and even an advantageous referral program if you refer talented people like yourself!
- Acts as the link between the IOC (Integrated Operations Centre) and the Operational Support (reprotection team)
- Ensures the accuracy of information prior to its dissemination during flight delays and irregular operations.
- The Liaison agent acts as a bridge between the airline operations and Transat's commercial sectors.
- Performs certain key tasks related to the Operational Support department
- Represents Transat's business areas (Senior Management, Transat Directors, Media Relations, Social Media, Marketing and International Markets, Call Center and Customer Relations, E-Commerce / CRM, Destination Services) within the IOC
- Writes the communications given to passengers during irregular operations.
- Keeps Transat's commercial sectors informed and provides the necessary information to the teams so that they can respond appropriately to passengers' questions.
- Good organizational skills, autonomy, resourcefulness, and attention to detail.
- Minimum experience of two (2) years in an operational position with an airline, or tour operator
- Good knowledge of the Microsoft suite.
- Excellent communication skills, and fluency in French and English, both oral and written.
- Available to work on rotation including weekends (day, evening, night).
- Ability to meet deadlines.
- Ability to multi-task and adapt.
- Excellent ability to handle pressure.
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