Application Support Analyst Jobs

Requisition ID: 178708

We are committed to investing in our employees and helping you continue your career at Scotiabank. Join us to create meaningful experiences and build the bank of tomorrow for our customers around the world.

The Team

Automotive Finance IT support team is responsible for supporting the technology solutions implementations to drive the bank’s automotive business. By joining us, you will be emersed in multiple ecosystems and you will be entraining on a journey of professional and personal development!

The Role

As a member of Automotive Production Support team, the Sr. Technical Support is responsible for operational support for Automotive Finance System applications.

The incumbent is responsible for providing specialized technical support in doing the triage and resolving and/or escalating incident tickets for production operational issues with the support of other team and act as a key point of contact for incident queue management.

Is this role right for you?

• On-call responsibilities to operate as the L1/L2 point of contact for operational support requests may be required for weekends rotation as well being part of an shift rotation.
• Develop support plan to prioritize and resolve multiple issues
• Maintain logs of operational issues and maintenance activities
• Contribute to business communications related to support and report on issue status
• Resolve operational problems within the defined schedules and service level agreements with the support from infra and support teams
• Analyze root causes of operational malfunctions including but not limited to batch jobs and provide resolutions
• Support and Maintain Automotive IT applications, (Prime, Near Prime and Digital/Commercial) as a Level 1 Support.
• May be required to carry a pager for on-call.
• Develop preventive measures and document issue resolution procedures
• Monitor alerts via emails and incident tickets via Service Now.
• Recommend process improvements to improve operational efficiency and cost-effectiveness
• Evaluate current operational processes and recommend improvements
• Act as a key point of contact for incident queue management, while tracking updates and resolution

Do you have the skills that will enable you to succeed in this role?

• Good foundation/knowledge working with Windows Server.
• Focused on scoping problems and strong troubleshooting ability
• Experience with enterprise tools (ServiceNow, Privileged access / Firecalls, PagerDuty, SSMS etc) is an asset
• University/College degree within a related discipline or equivalent work experience
• Any combination of the following skills or knowledge is a must:
• Development (SQL, batch scripts. NET, C#) experience will be an advantage
• 3-5 years previous experience working within a technically focused environment
• Experience with monitoring tools (Splunk, Dynatrace, AQA) is an asset

What's in it for you?

• We provide you with the tools and technology needed to create beautiful customer experiences
• We offer a competitive total rewards package that includes a base salary, a performance bonus, company matching programs (on pension & profit sharing), generous vacation, personal & sick days, personal development funding, maternity leave top-up, parental leave and much more.
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!

Location(s): Canada : Ontario : Toronto