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Application Support Senior Analyst - Hybrid
Company | Citi |
Address | Mississauga, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Banking,Financial Services,Investment Banking |
Expires | 2023-08-26 |
Posted at | 9 months ago |
Job Id: 23667203
- The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
- Participate in application releases, from development, testing and deployment into production.
- Performs other duties and functions as assigned.
- Develop and maintain technical support documentation.
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
- Identifies ways to maximize the potential of the applications used
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Reviews and develops application contingency planning to ensure availability to users.
- Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
- Engages in post implementation analysis to ensure successful system design and functionality.
- Perform same day risk reconciliations
- Ensures that storage and archiving procedures are in place and functioning correctly
- Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Acts as an advisor or coach to new or lower level analysts.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Start of day checks, continuous monitoring, and regional handover.
- Formulates and defines scope and objectives for complex application enhancements and problem resolution
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Working knowledge of Oracle SQL. (Able to build ad hoc SQL queries)
- Knowledge/ experience of problem Management Tools.
- Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and know the core administration functions)
- Effectively share information with other support team members and with other technology teams
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- 5-8 years experience in an Application Support role.
- Experience with some programming languages and willingness/ability to learn.
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to plan and organize workload
- Issue tracking and reporting using tools
- Good all-round technical skills
- Demonstrated analytical skills
- Ability to communicate appropriately to relevant stakeholder
- Bachelor’s/University degree or equivalent experience
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