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Customer Support Analyst - Web
Company | Jonas Software |
Address | Markham, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-07 |
Posted at | 11 months ago |
:
- Collaborate with other departments or offices as necessary to expedite resolutions.
- Must be able to work on any of the Canadian Holidays throughout the year.
- Will be required to participate in a pager rotation to cover emergency call on weekends.
- Promote and maintain a high quality, professional, service-oriented company image among clients.
- Keep Clients informed of progression with issues and provide follow up as necessary through written or verbal communications.
- Will be required to continue learning independently during down time.
- Use your skillsets to troubleshoot Client Issues in a timely manner.
- Listen and serve as primary Support liaison between Clients and Jonas Web Products.
- Will be required to periodically update the Client-Facing Support Sites.
- Will work shifts that can start anywhere from 8 AM EST up until 8 PM EST.
- Must be able to work independently as well as coordinate efforts with other team members
- High School Diploma/Some college preferred/college degree
- Strong PC and system navigation skills, specifically in a Windows-based environment
- Ability to prioritize tasks and shift focus as needed is essential
- Windows, iOS and Android troubleshooting experience is essential
- Detail oriented ,with effective and clear verbal and written communication skills are required
- Good team player, yet willing to take personal responsibility for resolution of issues
- Courteous and professional phone manner, demeanor and attitude are essential
- Previous experience in Mobile Application Support is essential
- Experience with HTML and Content Management Systems (CMS) an asset or equivalent experiences in school or other role
- Requires 2 - 3 years of customer service.
- Experience working in hospitality or country club environment an asset
- Excellent organizational, time management, punctuality and customer service skills
- Working knowledge of Web Reservation or Online Ordering applications is required
- Must be able to multi-task in a fast-paced environment and set priorities within time constraints to meet deadlines
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