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Customer Support Analyst Jobs

Customer Support Analyst I
By Payscale At Canada
Educated to degree level (preferably in Business/HR/Management)
Knowledge/experience of the compensation marketplace would be an advantage
Continuously improve Knowledge Base articles for internal and external audiences
Strong analytical and problem solving skills
1+ years experience in a customer facing role within software support
Experience with Salesforce or comparable CRM tool(s) preferred
Customer Support Analyst - L1
By R.O. Writer At Canada
Technical aptitude; analytical and critical thinking skills
Customer support experience of enterprise software.
Instruct customers in the use of installation, configuration, and user manuals.
Escalate complex or urgent issues as needed.
Provide reasonable workarounds to resolve unexpected results or system limitations.
Use the R.O. Writer ticketing system to record issue, testing, resolution, and administrative tasks.
Customer Support Analyst Ambra (Windows Admin And Networking) -Job Bank
By Intelerad Medical Systems At Vancouver, British Columbia, Canada
Refer incidents to other parties when an incident is beyond your current skill-set;
Manage and exceed customers’ expectations by providing excellent service
Participate in sharing knowledge and publishing Knowledge articles
Work is performed remotely through secure connections, phone, and remote desktop sharing.
3-5 years of work experience in Windows administration and technical customer support
Excellent Knowledge of Microsoft Windows operating systems for Servers and Workstations
Customer Support Analyst Jobs
By Akkodis At Markham, Ontario, Canada
Excellent organizational, time management, punctuality and customer service skills
Use your skillsets to troubleshoot Client Issues in a timely manner
Experience in accounting based applications preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality Industries
Customer service experience preferably in the software industry
Strong PC and system navigation skills, specifically in a Windows-based environment
Excellent, effective and clear verbal and written communication skills and interpersonal skills required
Customer Technician Support Analyst - Permanent - 16460
By LRO Staffing At Ottawa, Ontario, Canada
Post secondary education in computer science or networking
Knowledge of IP and cloud networking architecture
Experience with Linux and Windows OS
1-2 years experience in a related role
Implementation and development of product and services
Must be eligible for government security clearance
Data Analyst & Customer Support
By Hydro One At Markham, Ontario, Canada
Requires experience with leadership skills to effectively lead, manage and facilitate teams.
Requires a knowledge of English and technical writing skills, to prepare reports and to communicate effectively with stakeholders.
This knowledge is considered to be normally acquired through the completion of 4 years of University education in an appropriate field.
Contribute to multi-party, inter-disciplinary studies. Provide expert knowledge in data and business process areas or disciplines required by the study groups.
Requires a knowledge of design concept models for input into the business process planning.
Requires a knowledge of computer science and data networks to analyze data architecture and incorporating industry and market trends.
Customer Support Analyst Ambra (Windows Admin And Networking) -Job Bank
By Intelerad Medical Systems At Toronto, Ontario, Canada
Refer incidents to other parties when an incident is beyond your current skill-set;
Manage and exceed customers’ expectations by providing excellent service
Participate in sharing knowledge and publishing Knowledge articles
Work is performed remotely through secure connections, phone, and remote desktop sharing.
3-5 years of work experience in Windows administration and technical customer support
Excellent Knowledge of Microsoft Windows operating systems for Servers and Workstations
Customer Support Analyst - Web
By Jonas Software At Markham, Ontario, Canada
Experience with HTML and Content Management Systems (CMS) an asset or equivalent experiences in school or other role
Excellent organizational, time management, punctuality and customer service skills
Use your skillsets to troubleshoot Client Issues in a timely manner.
Previous experience in Mobile Application Support is essential
Working knowledge of Web Reservation or Online Ordering applications is required
Windows, iOS and Android troubleshooting experience is essential
Customer Support Operations Analyst
By GoBolt At Toronto, Ontario, Canada
Develop and maintain standard operating procedures and own the change management with all stakeholders
Partner with Implementations, Account Management, Operations and other cross functional teams on new processes and business changes
Pilot and test new software and solutions to drive customer experience and reduce operating expenses (Zendesk, RPA and other CS Tools)
Assisting with the design, test, and rollout new support channels, workflows and offerings
2+ years experience delivering frontline customer service or technical support
Start-up, consulting, or other demonstrated experience leading teams in a high-growth, fast-paced environment
Senior Customer Support Analyst
By Payscale At Canada
Contribute to Knowledge Center Support through article creation and linkage
Experience providing enterprise software support
Intermediate to Advanced experience with Excel
Experience with Marketpay or other compensation software (highly desirable)
Experience supporting dedicated customers, as opposed to queue-based work (highly desirable)
Voted one of Seattle’s companies with the best benefits according to Built In 2022.
Customer Support Analyst Jobs
By Klue At Québec, Quebec, Canada
Create, maintain and continuously improve the customer-facing knowledge base of documentation including videos
Experience working with company administrators and end users by chat, email, phone and/or video in a B2B or B2C SaaS environment
Experience with support tools like Intercom
Experience with product and usage analytics like Google Analytics and Pendo
Experience configuring SSO and integrations with CRMs like Salesforce and collaboration tools like Slack
Experience working with 3rd party data providers
(Canada) Customer Support Solutions Analyst - Financial
By PointClickCare At Mississauga, Ontario, Canada
This position is remote for candidates living in North America.
Effectively use and search the knowledge base, occasionally contributing new or updated content
Excellent communication skills, written and oral
Demonstrated ability to multi-task, prioritize, and manage customer expectations
Experience supporting and trouble-shooting web-based software applications
Preference for those with experience using diagnostic tools to help resolve customer issues
Customer Support Analyst Jobs
By Cetaris At Toronto, Ontario, Canada
·Effectively manage your time to prioritize and achieve closure on multiple customer requests.
·1-2 years’ experience supporting core users on computer software, ideally business applications.
·Demonstrated excellence in customer relations skills both on the phone and on-line.
·You prefer to be in a highly collaborative environment vs working solo, even when remote.
·Accounting knowledge: general ledger, cost centers as applied to different business cases.
·Bilingual French/English or working knowledge of French.
(Canada) Customer Support Solutions Analyst - Financial
By PointClickCare At Canada
This position is remote for candidates living in North America.
Effectively use and search the knowledge base, occasionally contributing new or updated content
Excellent communication skills, written and oral
Demonstrated ability to multi-task, prioritize, and manage customer expectations
Experience supporting and trouble-shooting web-based software applications
Preference for those with experience using diagnostic tools to help resolve customer issues

Are you looking for a job that allows you to use your problem-solving skills to help customers? We are looking for a Customer Support Analyst to join our team and provide exceptional customer service. You will be responsible for troubleshooting customer issues, providing technical support, and ensuring customer satisfaction. If you are passionate about helping people and have a knack for problem-solving, this is the job for you!

A Customer Support Analyst is responsible for providing technical assistance to customers who are having problems with a product or service. They are responsible for troubleshooting and resolving customer issues, as well as providing customer service and support.

What is Customer Support Analyst Skills Required?

• Excellent customer service and communication skills
• Problem-solving and analytical skills
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to work in a fast-paced environment

What is Customer Support Analyst Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications in customer service, IT, or related field
• Previous experience in customer service or technical support

What is Customer Support Analyst Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software, databases, and tools

What is Customer Support Analyst Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting and resolving customer issues

What is Customer Support Analyst Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot and resolve customer issues
• Provide customer service and support
• Document customer interactions and issue resolutions