Finance Customer Support Analyst Jobs

Educated to degree level (preferably in Business/HR/Management)

Knowledge/experience of the compensation marketplace would be an advantage

Continuously improve Knowledge Base articles for internal and external audiences

Strong analytical and problem solving skills

1+ years experience in a customer facing role within software support

Experience with Salesforce or comparable CRM tool(s) preferred

Technical aptitude; analytical and critical thinking skills

Customer support experience of enterprise software.

Instruct customers in the use of installation, configuration, and user manuals.

Escalate complex or urgent issues as needed.

Provide reasonable workarounds to resolve unexpected results or system limitations.

Use the R.O. Writer ticketing system to record issue, testing, resolution, and administrative tasks.

Excellent organizational, time management, punctuality and customer service skills

Use your skillsets to troubleshoot Client Issues in a timely manner

Experience in accounting based applications preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality Industries

Customer service experience preferably in the software industry

Strong PC and system navigation skills, specifically in a Windows-based environment

Excellent, effective and clear verbal and written communication skills and interpersonal skills required

Post secondary education in computer science or networking

Knowledge of IP and cloud networking architecture

Experience with Linux and Windows OS

1-2 years experience in a related role

Implementation and development of product and services

Must be eligible for government security clearance

Requires experience with leadership skills to effectively lead, manage and facilitate teams.

Requires a knowledge of English and technical writing skills, to prepare reports and to communicate effectively with stakeholders.

This knowledge is considered to be normally acquired through the completion of 4 years of University education in an appropriate field.

Contribute to multi-party, inter-disciplinary studies. Provide expert knowledge in data and business process areas or disciplines required by the study groups.

Requires a knowledge of design concept models for input into the business process planning.

Requires a knowledge of computer science and data networks to analyze data architecture and incorporating industry and market trends.

Demonstrable experience of legal finance and practice management systems (Thomson Reuters 3E) and supporting solutions and technologies (time & billing)

Working as a proactive member of the Global Finance Systems support team within Global Application Management in Global Business Technology.

Providing technical support on Thomson Reuters 3E Practice Management system as well as other global finance applications

Implementing Incident Management processes on an IT Service Management System to meet the ongoing needs of the business

Thomson Reuters Elite 3E Practice Management System

Building strong working relationships with stakeholders including regional Finance Systems teams and end users

Experience with HTML and Content Management Systems (CMS) an asset or equivalent experiences in school or other role

Excellent organizational, time management, punctuality and customer service skills

Use your skillsets to troubleshoot Client Issues in a timely manner.

Previous experience in Mobile Application Support is essential

Working knowledge of Web Reservation or Online Ordering applications is required

Windows, iOS and Android troubleshooting experience is essential

Develop and maintain standard operating procedures and own the change management with all stakeholders

Partner with Implementations, Account Management, Operations and other cross functional teams on new processes and business changes

Pilot and test new software and solutions to drive customer experience and reduce operating expenses (Zendesk, RPA and other CS Tools)

Assisting with the design, test, and rollout new support channels, workflows and offerings

2+ years experience delivering frontline customer service or technical support

Start-up, consulting, or other demonstrated experience leading teams in a high-growth, fast-paced environment

Contribute to Knowledge Center Support through article creation and linkage

Experience providing enterprise software support

Intermediate to Advanced experience with Excel

Experience with Marketpay or other compensation software (highly desirable)

Experience supporting dedicated customers, as opposed to queue-based work (highly desirable)

Voted one of Seattle’s companies with the best benefits according to Built In 2022.

Create, maintain and continuously improve the customer-facing knowledge base of documentation including videos

Experience working with company administrators and end users by chat, email, phone and/or video in a B2B or B2C SaaS environment

Experience with support tools like Intercom

Experience with product and usage analytics like Google Analytics and Pendo

Experience configuring SSO and integrations with CRMs like Salesforce and collaboration tools like Slack

Experience working with 3rd party data providers

·Effectively manage your time to prioritize and achieve closure on multiple customer requests.

·1-2 years’ experience supporting core users on computer software, ideally business applications.

·Demonstrated excellence in customer relations skills both on the phone and on-line.

·You prefer to be in a highly collaborative environment vs working solo, even when remote.

·Accounting knowledge: general ledger, cost centers as applied to different business cases.

·Bilingual French/English or working knowledge of French.

5+ years related work experience

Bachelor’s in Finance or Accounting

Demonstrated ability to communicate effectively with exceptional written and verbal communication skills required to explain financial performance through storytelling.

Provide both quantitative and qualitative business insights and assist in decision-making for customer accounts.

Conduct regular analysis on forecast vs. actual volume, rate, mix and gross profit

Develop retail strategy for packaging.