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Onsite Customer Support Analyst Jobs

Business Analyst(Onsite) Jobs
By TEEMA At Regina, Saskatchewan, Canada
Knowledge of current security applications and procedures, and remote access services.
Knowledge of associated policies, guidelines in order to ensure changes are in compliance with requirements.
7-10 years of experience working as an IT Business Analyst
Experience working in a highly integrated environment
Understanding of business analysis methods, process documentation, and enterprise/business requirements development.
Knowledge of industry best practises and maintains currency with technology trends and internal program and system changes.
Manager - Global Is Onsite Support
By Microchip Technology Inc. At Burnaby, British Columbia, Canada
10+ years of management experiences with 5+ years of managing multicultural global team.
Stay current with the ongoing responsibilities of the respective Team Leads and all operational and infrastructure related initiatives and projects.
Excellent technical, critical thinking and problem-solving capabilities
Experience with global project delivery, including infrastructure and application support related.
Responsible for nurturing team bonding and team culture across sub-teams.
Act as a customer advocate internally to ensure Global Onsite Operation’s high service standards are consistently maintained
Manager Customer Service (Onsite)
By Pratt & Whitney Canada At Longueuil, Quebec, Canada
Minimum 2 years management experience
Leads continuous improvement events to ensure an involving and improved customer experience.
Accountable for budget, staffing, and business/operational results; provides updates and prepares presentations to senior leadership.
10% of Travel as required
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
What is my role type?
Onsite Systems Analyst I
By VC3 At London, Ontario, Canada
Education Requirements, Skills, and Knowledge
Remote access technologies including VPN, RDS, and Citrix
2+ years relevant technical experience is required.
Microsoft 365 or Azure certifications highly desired
Good problem solving and decision-making skills; ability to understand and analyze complex issues
At least 2 years relevant IT experience fully supporting and building customer environments.
Customer Support Analyst I
By Payscale At Canada
Educated to degree level (preferably in Business/HR/Management)
Knowledge/experience of the compensation marketplace would be an advantage
Continuously improve Knowledge Base articles for internal and external audiences
Strong analytical and problem solving skills
1+ years experience in a customer facing role within software support
Experience with Salesforce or comparable CRM tool(s) preferred
Customer Support Analyst - L1
By R.O. Writer At Canada
Technical aptitude; analytical and critical thinking skills
Customer support experience of enterprise software.
Instruct customers in the use of installation, configuration, and user manuals.
Escalate complex or urgent issues as needed.
Provide reasonable workarounds to resolve unexpected results or system limitations.
Use the R.O. Writer ticketing system to record issue, testing, resolution, and administrative tasks.
Onsite - Support Delivery Managers (Sdm)
By Ascendion At Vancouver, British Columbia, Canada
Solve complex problems - and learn new skill
Experience the power of transforming digital engineering for Fortune 500 clients
Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
• Provide product-aligned technical support delivery oversight and manage outsourced day-to-day frontline delivery
• Manage high priority escalations as appropriate and ensure redirection to CritSit in SE&S where necessary
Systems Analyst - Global Distribution Technology (Onsite, Delta)
By lululemon At British Columbia, Canada
5+years of work experience in information technology with solid experience working on Manhattan warehouse management systems, preferably WMOS
Knowledge and experience with distribution center automation technologies such as warehouse control systems (WCS), material handling equipment (MHE), Putwalls, Autobaggers, etc.
Provides technical knowledge and support to resolve complex and severe technical issues.
Solutions business issues or requirements
Drives partnership with fellow team members to share knowledge, documentation, and alignment to new solutions
3+ years of experience with SQL
Application Support Analyst - Onsite
By Cognizant At Calgary, Alberta, Canada
Experience working with senior management and business users on day-to-day basis.
Familiarity with standard support processes such as incident and issue management
Hand-on and technical with SQL- SQL scripting / Oracle/Deep experience in working with multiple complex interface systems.
Strong experience in L2 support.
Excellent communication skills in fluent English.
6+ years of experience in on trading and commodity side
Data Analyst-Onsite Jobs
By Diverse Lynx At Toronto, Ontario, Canada

Job Description Job title: Data Analyst Job location: Toronto, ON type: Contract Roles & Responsibilities Domain Knowledge - Must have an Insurance domain knowledge specifically in the ...

Customer Support Analyst Jobs
By Akkodis At Markham, Ontario, Canada
Excellent organizational, time management, punctuality and customer service skills
Use your skillsets to troubleshoot Client Issues in a timely manner
Experience in accounting based applications preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality Industries
Customer service experience preferably in the software industry
Strong PC and system navigation skills, specifically in a Windows-based environment
Excellent, effective and clear verbal and written communication skills and interpersonal skills required
Application Analyst - Onsite Edmonton
By Randstad Canada At Edmonton, Alberta, Canada
Experience working with code management products and utilities, such as Git and GitHub (Please specify which you are familiar with).
Experience in providing clear verbal and written communications to senior management, vendors, and business process owners / subject matter experts.
Support and implement application / solution management best practices, and procedures, as required.
Support and implement data and information management best practices and procedures, as required.
Application Development Certifications, and 9 years of full-time experience.
Experience on various OS platforms, such as development on Windows, Linux, OSX, iOS and Android
Customer Technician Support Analyst - Permanent - 16460
By LRO Staffing At Ottawa, Ontario, Canada
Post secondary education in computer science or networking
Knowledge of IP and cloud networking architecture
Experience with Linux and Windows OS
1-2 years experience in a related role
Implementation and development of product and services
Must be eligible for government security clearance
Data Analyst & Customer Support
By Hydro One At Markham, Ontario, Canada
Requires experience with leadership skills to effectively lead, manage and facilitate teams.
Requires a knowledge of English and technical writing skills, to prepare reports and to communicate effectively with stakeholders.
This knowledge is considered to be normally acquired through the completion of 4 years of University education in an appropriate field.
Contribute to multi-party, inter-disciplinary studies. Provide expert knowledge in data and business process areas or disciplines required by the study groups.
Requires a knowledge of design concept models for input into the business process planning.
Requires a knowledge of computer science and data networks to analyze data architecture and incorporating industry and market trends.
Tech Support – L-2 (Fully Onsite)
By W3Global At Halifax, Nova Scotia, Canada
Working experience in Project Management
Working experience working with incident, problem, and change management,
Working experience as a participant in a change management process
Produce reports for Field Management
Working experience in Series/AS400 support
Working experience in wireless (Mobile, WiFi, WAP)
Onsite Mac Tech Support
By Nityo Infotech At Montreal, Quebec, Canada
Utilize internal IT Knowledge Base to both provide and find solutions to known issues
Strong interpersonal skills with heavy focus on customer service
Demonstrate sound written, oral and organizational skills
Collaborate with local and remote teams using provided tools
Ability to manage multiple constituencies, issues, priorities, projects and goals
Gather knowledge of technology changes through training, conferences, books, journals, case studies, and perform product evaluations.
It Support Analyst - 4 Month Contract (Onsite)
By Poly Tech Talent At Brampton, Ontario, Canada
Analyze, diagnose, and efficiently resolve technical issues using available tools such as SMS, remote support utilities, knowledge base, and documentation.
Deliver in-person and remote/video desktop support.
Provide knowledge transfer and mentorship to other team members when required.
University Degree or College Diploma in a computer-related field or equivalent work experience.
Strong client/end-user computing experience, including desktops, laptops, printers, mobile devices (iPad/iPhone/Android), multifunction devices, etc.
Experience with laptop deployment, and onsite IT Support.
Customer Support Analyst - Web
By Jonas Software At Markham, Ontario, Canada
Experience with HTML and Content Management Systems (CMS) an asset or equivalent experiences in school or other role
Excellent organizational, time management, punctuality and customer service skills
Use your skillsets to troubleshoot Client Issues in a timely manner.
Previous experience in Mobile Application Support is essential
Working knowledge of Web Reservation or Online Ordering applications is required
Windows, iOS and Android troubleshooting experience is essential
Customer Support Operations Analyst
By GoBolt At Toronto, Ontario, Canada
Develop and maintain standard operating procedures and own the change management with all stakeholders
Partner with Implementations, Account Management, Operations and other cross functional teams on new processes and business changes
Pilot and test new software and solutions to drive customer experience and reduce operating expenses (Zendesk, RPA and other CS Tools)
Assisting with the design, test, and rollout new support channels, workflows and offerings
2+ years experience delivering frontline customer service or technical support
Start-up, consulting, or other demonstrated experience leading teams in a high-growth, fast-paced environment
Senior Customer Support Analyst
By Payscale At Canada
Contribute to Knowledge Center Support through article creation and linkage
Experience providing enterprise software support
Intermediate to Advanced experience with Excel
Experience with Marketpay or other compensation software (highly desirable)
Experience supporting dedicated customers, as opposed to queue-based work (highly desirable)
Voted one of Seattle’s companies with the best benefits according to Built In 2022.