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Technical Support Analyst II Jobs in Nova Scotia

Enterprise Support Analyst Ii
By City of Windsor At Windsor, Ontario, Canada
Must have extensive knowledge and working experience with personal computers (hardware, software and applications such as Word and Excel);
Must possess strong problem solving skills;
Must have good written and verbal communication skills;
Amanda and/or PeopleSoft functional experience is a definite asset;
Only those applicants selected for an interview will be acknowledged
We offer a smoke-free office environment
Technical Support Analyst Jobs
By Davis Pier Consulting At Halifax, Nova Scotia, Canada
Strong organizational, time management, and communication skills
Assisting with management of user accounts and subscriptions for licensed software.
Assisting in basic connectivity, and network and firewall management (Fortinet, Cisco), monitoring and troubleshooting.
Post-secondary education in related field and 2 years previous IT-related experience
Thorough MacOS, Windows and iOS knowledge
Mac desktop application knowledge (Microsoft Office, Adobe, etc.)
Support Analyst Ii Jobs
By The University of British Columbia At Greater Vancouver Metropolitan Area, Canada
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.
Advises lab managers on back-up systems, data security, and assists with disaster-recovery plans in labs.
Assists users, both remotely and in-person, to diagnose and resolve problems, escalates when necessary, and documents problem status and action taken.
Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
Problem determination, escalation, and resolution of requests made to the department helpdesk.
Performs analysis, diagnosis, and resolution of complex desktop problems for users, recommends and implements corrective solutions as needed.
Technical Support Analyst Jobs
By Sakmarandassociates At Ontario, Canada
Time Management: Effective time management skills to handle multiple cases while ensuring a timely and thorough resolution for each customer.
Remote Collaboration: Strong skills in remote communication and teamwork, ensuring smooth interaction with both customers and colleagues.
Ticket Management: Accurately document customer interactions, troubleshooting steps, and solutions in our ticketing system to maintain a comprehensive support history.
Problem-Solving Skills: A strategic thinker who can analyze issues, identify patterns, and offer innovative solutions.
Customer-Centric Mindset: A dedication to delivering top-notch customer experiences with patience, empathy, and clear communication.
Technical Troubleshooting: Provide remote technical assistance to customers, diagnosing and resolving software, hardware, and connectivity issues with precision and clarity.
System Administrator - Technical Analyst Ii
By Dymaxion Research Limited At Halifax, Nova Scotia, Canada
IOS, Android device management level knowledge
iOS, Android device management level knowledge
Supporting the sales process by providing technical expertise and knowledge in a technical pre-sale environment.
Other duties and activities may be assigned by the President, Vice President, or Technical Services Manager.
College diploma or university degree with technical relevance or equivalent work experience (Min 3 years).
Ability to travel with some local travel requirements (primarily within the Maritime Provinces).

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Technical Support Analyst to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting and resolving technical issues, as well as providing customer service and support. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Technical Support Analyst Job Skills:

• Excellent customer service and communication skills
• Ability to troubleshoot and solve technical problems
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Ability to work with a variety of people

What is Technical Support Analyst Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or other technical certifications
• Experience in customer service and technical support
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Ability to troubleshoot and solve technical problems

What is Technical Support Analyst Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of troubleshooting and problem-solving techniques
• Knowledge of customer service software, databases, and tools

What is Technical Support Analyst Job Experience?

• Experience in customer service and technical support
• Experience in troubleshooting and problem-solving
• Experience in using customer service software, databases, and tools