System Administrator - Technical Analyst Ii

What is my role?

As Technical Analyst, you will provide Dymaxion customers and your teammates with good judgement and industry-leading support for internal products and services throughout the enterprise. You must possess a unique blend of technical savvy and knowledge, as well as an exceptional drive to see Dymaxion and its customers succeed. You must enjoy spending time with customers and teammates to understand their businesses and issues and to find innovative solution delivery methods.

You must be able to communicate with all areas of the company.

What Responsibilities do I have?

Accountability

• Provide administrative support to Dymaxion and its customer’s corporate network, including staff account management, e-mail and corporate application support, VPN, and network connectivity requests.
• Assisting in the procurement, delivery and installation and testing of new equipment configurations and associated equipment.
• Work well as a valued team member as well as independently when required
• Implementing changes in installed equipment
• Performing preventative and corrective maintenance, troubleshooting, and repairing equipment.
• An active focus on departmental revenue generation and growth. Identify opportunities outside the immediate job scope.
• Understand and promote Dymaxion preferred products and solutions.
• Providing equipment (hardware) installation, de-installation, and modification support
• Update customer incidents, correspondence, and professional services tools promptly
• Provide day-to-day support to users, specifically related to server computing devices (servers, NAS).
• Troubleshoot internal software, hardware, and network problems, undertaking repairs and fixes where possible and escalating more complex problems to the Systems Manager or third-party supplier.
• Provide System Administration support

Communication

• Champion customer issues throughout the Technical Services team.
• Deliver technical services within Dymaxion Service Level Agreements and Statements of Work. Work outside of these parameters requires authorization from the client and/or Technical Services Manager.
• Assisting members of the engineering staff in maintaining detailed configuration documentation applicable to equipment and cable configurations, firmware settings, equipment utilization metrics, equipment status, etc.
• Respond to telephone, tickets, SMS, and email requests for technical support.
• Updating ticket information with status, next steps, and resolutions.
• Recording and asset tracking issues (equipment failure trends, etc.) may affect operational efficiency.

Sales

• Supporting the sales process by providing technical expertise and knowledge in a technical pre-sale environment.

General

• Willingness to work flexible hours, possess your vehicle, valid driver’s license, proof of insurance, and travel to customer sites.
• After-hours project work may be required from time to time. Willingness to work on after-hours projects assigned by the Technical Services Manager and authorized by the client.
• Other duties and activities may be assigned by the President, Vice President, or Technical Services Manager.

What Qualification should I have?

• Certifications would be considered an asset; Microsoft, Network+, A+, Fortinet, Lenovo Server Hardware, HPE Server Hardware, HPI.
• College diploma or university degree with technical relevance or equivalent work experience (Min 3 years).
• Ability to travel with some local travel requirements (primarily within the Maritime Provinces).
• A valid driver’s license to operate a passenger vehicle in the Maritime Provinces.
• Must own a reliable passenger vehicle with valid operating insurance.

What experience do I need?

• Experience in networking concepts is considered an asset.
• A background in hardware/software technical support.
• Knowledge and practical application of troubleshooting methodologies, including call and trouble ticket tracking required.

What Technical Skills do I need?

• Knowledge of:
• Microsoft 365 (Office, Azure, etc.)
• System scripting skills (Power Shell, bash)
• IOS, Android device management level knowledge
• Windows 2012, 2016, 2019/22 and Windows 8, 10, 11
• Server Hardware
• NAS Devices
• Knowledge of network firewalls, switches, secure Wi-Fi, VPN, and routing
• Knowledge of email delivery systems.
• Knowledge of macOS
• Exposure to Linux
• Knowledge of TCP/IP protocols and services.
• Knowledge of PC hardware

What General Skills should I have?

• Excellent technical writing skills.
• Physical ability to complete setups and deployment of network and computer equipment.
• Provide a level of effort estimates.
• Ability to work under pressure and within tight deadlines.
• Self-starter with the ability to work independently or within a team.
• Self-motivated, directed, and passionate about what you do.
• Capable of managing multiple priorities, commitments, and projects.
• Commitment to Service Excellence
• Ability and desire to learn quickly.
• Strong team member who enjoys working in a fast passed team atmosphere.
• Exceptional organizational proficiency and follow-through.
• Outstanding written and verbal communication skills

Job Type: Full-time

Salary: $50,000.00-$60,000.00 per year

Benefits:

• Vision care
• Extended health care
• Store discount
• Flexible schedule
• Dental care
• Work from home
• Casual dress
• Paid time off
• Automobile allowance
• Life insurance
• On-site parking
• Tuition reimbursement
• Disability insurance

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Overtime pay

COVID-19 considerations:

Dymaxion adheres to all Department of Health guidance in respect to COVID-19. While working at customer sites, we adhere to our clients restrictions which in some cases requires masking and up to date vaccinations.

Ability to commute/relocate:

• Halifax, NS: reliably commute or plan to relocate before starting work (required)

Experience:

• System Administration: 2 years (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: Hybrid remote in Halifax, NS

Expected start date: 2023-06-19