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Technical Support Analyst Co-Op/Intern
Company | Kinaxis |
Address | Halifax, Nova Scotia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-09-30 |
Posted at | 9 months ago |
At Kinaxis, who we are is grounded in our common belief that people matter. Each one of us plays an important part in accomplishing our work, building our culture and making a global impact.
- Auditing and recommending changes for Service Request handling procedures
- Providing liaison and coordination with other departments, when necessary, to obtain answers to or resolve urgent or complex customer/service problems and inquiries
- Follow-up with internal and external customers to ensure problems were resolved and/or recommend further action to ensure non-recurrence and customer satisfaction
- You will work with consultants, partners, and customer technical resources to provision, setup, test, and deploy customer environments
- You will learn about could computing and very large data sets as you handle Service Requests for Infrastructure Updates, Customer Data Requests, Configuration Changes, and Data Model Changes among other tasks
- May perform additional projects upon request
- Follow-up on Change Requests to insure correct implementation as well as gather evidence
- The ability to handle multiple tasks simultaneously with an exceptional eye for detail as every Service Request has real business impact
- Solid working knowledge of Window’s environments, IIS, and experience with web-based applications
- Enrolled in a post-secondary diploma or degree in a related discipline
- Strong Research and troubleshooting skills are required
- Working knowledge of Microsoft Office applications (word, excel, power point, outlook)
- Supply Chain knowledge is considered an asset
- Working knowledge of relational database and query writing consider a valuable asset
- Understanding of large in-memory databases
- Experience in a customer-facing technical support position considered a valuable asset
- Great People - We take our work seriously, but we don’t take ourselves too seriously! It’s in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
- Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
- Diversity, Equity and Inclusion - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others’ differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.
- Challenging Work - We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never “done. That’s because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about.
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