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Implementation Manager (Canada) Jobs
Company | Rippling |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-02 |
Posted at | 11 months ago |
About Rippling
- Partner with and provide India domain expertise to our customers and internal Rippling peers
- Understand our customer use cases - collaborate closely with internal teams such as Customer Experience & R&D to improve our process and products
- Become a Rippling expert - You’ll be a go to resource for our customers within 60 days and with internal colleagues within 90 days.
- Pitch in on developing/documenting implementation processes and best practices.
- Drive Customer Timelines & Adoption - Enable our customer base by deeply understanding your clients’ use cases and aligning them to Rippling’s best practices.
- Partner 1x1 with an evolving set of clients and own the successful launch of their Global all-in-one Employee Management Platform Implementation.
- Comfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers
- Creative in finding solutions: You are relentless in searching documentation, asking questions, and you always seek to understand the why behind customer requests.
- Confidently navigate multiple external stakeholders that can range from executives to front line staff in IT, to Operations, to HR, to Finance.
- Proven project management experience deploying multiple projects simultaneously and on time in a fast-paced environment. Nothing slips through the cracks.
- You love interacting with customers and always seek to deliver a great customer experience.
- Minimum 3 years of experience working within the HR, Payroll, and Finance domain across North America with an emphasis on Canada.
- Proficient in tools such as JIRA, SFDC, G Suite, Outreach, Mac computers
- 2+ years experience in Implementation, Technical Account Management, or Customer Success at a fast-paced SaaS company.
- Business Proficient in French
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