Implementation Services Consultant Jobs

Job Role: Implementation Services Consultant

Reporting to: Service Delivery Team Lead

This position is being offered as a fully remote role based in North America

Description

Working in the Service Delivery team reporting to the Service Delivery team lead, this role is responsible for delivering implementation services for our clients covering the Kallidus suite of products.

The ability to develop trusted-advisor relationships with our clients is essential, as is providing expert advice that supports key business decisions helping the development of our clients overall strategy and accelerating the adoption of best practice.

Kallidus is a fast-paced environment, so the successful candidate will need to be comfortable delivering multiple projects for our clients’ simultaneously within a complex and demanding environment.

This role will ideally require previous experience in of implementing HR/Learning/Performance platforms to a high standard.

Primary Responsibilities

• Work closely with the support and development teams to avoid, mitigate or resolve project risk/issues.
• Understand, interpret and document client requirements for all product implementations.
• Create and maintain professional client relationships.
• Manage and deliver remote implementations from sales handover through to support handover.
• Understand and demonstrate the Kallidus company values with colleagues and client.
• Track and understand the market Technologies and keep abreast of industry trends.
• Work closely with other internal teams to advance the Kallidus Suite.
• Adhere to, understand and where relevant help improve, all relevant Kallidus ISO processes and project documentation.
• Be prepared to “challenge” client requirements in order to ensure long-term customer satisfaction.
• Support other team members in completion of implementation tasks.
• Maintain Product knowledge and use expertise to provide best practice and strategic advice to clients to drive consistent improvement to their processes and programmes.
• Create and maintain appropriate project documentation including dashboard, project plan and change control documents.
• Understand client change requirement discussions and creation of client change requests and project brief documentation to Kallidus standards.
• Build knowledge of and champion the Kallidus Suite, supporting colleagues as required.

Additional Responsibilities

• In conjunction with the other consultants, maintain appropriate project documentation including dashboard, RAID logs and change control documentation.

Key Personality Traits

• Need to have a ‘can do’ attitude with hands on approach
• Fast learner
• Professional, organised and independent
• Ability to work to strict deadlines and work effectively under pressure
• Confident, decisive and proactive
• Excellent communication and listening skills

Required Skills and Experience

• Strong time management and multi-tasking skills
• Proactive, not reactive
• Capable of working and delivering to strict deadlines
• Ability to communicate appropriately at all levels and to technical and non-technical individuals
• Able to understand and communicate the implications of changes to timing, or scope on the wider project
• Ability to work independently and exercise sound judgement and discretion.
• Effective in handling conflict and escalate where and when necessary.
• “Can do” attitude; willingness to offer solutions rather than presenting problems.
• Great communication, listening and analytical skills
• Ability to understand and effectively communicate client technical requirements
• Excellent presentation and facilitation skills
• Excellent IT skills

Desired Skills and Experience

• Demonstrable and successful track record in delivering technology and consultancy services projects, with experience of supporting clients in a Service Delivery role
• Ideally LMS experience gained within a LMS Administration or delivery role
• 2 years’ experience with eLearning and Learning Technology solutions within an L&D environment

Benefits

• Flexible working options
• Perkbox
• 25 days holiday rising with length of service
• Private medical
• Life Assurance
• Birthday holiday
• Pension
• Continued professional development

We are Kallidus

Kallidus is here to unleash the potential in people. Our aim is to create outstanding products that deliver market-leading customer experience. And, as a result, improve the performance of both individuals and the organisations they work for.

We are one of the UK’s fastest growing software companies. Our solutions support the entire employee lifecycle, from recruitment to training to performance management – and with more than 40 industry awards, we believe our software is the best in the industry.

Right now we’re in a hyper growth phase and we’re planning to expand from around 200 people to 500 over the years ahead. It’s a fantastic opportunity to develop your career. Are you ready to unleash your potential?

Life at Kallidus

People are at the heart of everything we do and the key to our success, so it’s important that we recruit individuals who share our values. Curiosity, integrity, collaboration – these are the values we live by. You need to be driven to ask questions and to find out why. You need to be true to your word. And you need to be proud to be part of something bigger, working with others will come naturally to you.

Once you join us we’ll help you develop and grow in a supportive environment, as part of a close-knit team that likes to have fun. Our open and welcoming offices are not only a great place to work but somewhere to build careers and lasting friendships.

Can you see yourself helping us take our growth to the next level? We invite you to come and discover for yourself the exciting future ahead of you.