Sr Project Manager – Canada

As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.

Position Summary

Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, we are partnering with over a thousand clients to serve hundreds of thousands (soon millions!) of people living with chronic conditions every day. Teladoc Health offers a whole person virtual care platform that empowers all people everywhere to live their healthiest lives by transforming the healthcare experience, from acute and primary care to chronic care, mental health, and specialty care. Our team of data scientists aggregate and interpret substantial amounts of health data and information to create actionable, personalized, and timely health signals for our members. This approach delivers better clinical and financial outcomes while creating a different and better healthcare experience for people everywhere.

Reporting to the Associate Director, Project Management, the role of Sr Project Manager will work across multiple cross-functional areas to successfully manage and execute strategic projects focused on Teladoc Health Canada’s line of business. This role will require a strong strategic thinker and operational leader with expertise in project delivery, stakeholder and end-user engagement, systems training, change management, Design Thinking, and process improvement.

Your experience here will make you an asset in any industry. Take advantage of this exciting opportunity for career advancement at a company that Fortune named one of the top three Best Places to Work in Healthcare!

Role and Responsibilities

• Building and maintaining strong partnerships with internal and external stakeholders
• Clear, customized and regular communication of project status, tasks, milestones, challenges, risks and changes to all team members using appropriate project management documentation
• Prepare project documentation including project charter, project plan, work breakdown and resource estimates, and continuous monitoring of project progress vis a vis timeline and budget
• Accountability for the successful delivery of projects, in collaboration with Project Sponsor, on time and within budget
• Define project scope and deliverables that support business goals in collaboration with senior management and stakeholders
• Design, planning, implementation and evaluation of enterprise projects on time and on budget
• Create sustainability plans based on lessons learned upon completion of project
• Lead and enable cross-functional teams to deliver on their assigned work; Delegate tasks and responsibilities as required; Coach, mentor and manage project team
• Participate proactively in maintaining and developing standards, tools, and best practices and enhancing the value add of PMO
• Detailed design, planning, implementation and evaluation and sustainability planning for projects
• Effectively manage scheduling, agenda creation, planning, facilitation, and actioning of outcomes for various project team meetings
• Analyze/review business processes and solutions throughout the project duration to ensure alignment to business, needs of end-users and ensure sustainability of implemented solution after project closes
• Leading cross functional project team members toward a shared vision and successful execution

Qualifications and Education Requirements

• Expertise in relevant business software (Excel, PPT, Word, Visio) is required
• Self-starter, big picture thinker but willingness to get into details to better understand team needs
• Ability to adapt positively and efficiently manage change
• Experience in Telehealth would be a bonus
• Experience in Canadian Healthcare implementations would be a strong plus
• Enthusiastic, motivated and desire to deliver best in class solutions for Teladoc customers
• Strong analytical skills with 5-7 years of project management experience
• Organized, tenacious and willingness to lead by example
• Previous success in leading large projects in complex business process environments
• Ability to thrive in fast moving environment
• Proven ability to multitask effectively and see projects through from inception to completion

Why Join Teladoc Health?

Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals. Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at [email protected]