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Senior Project Manager (Canada)
Company | Granicus |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-10-05 |
Posted at | 7 months ago |
The Company
- Evaluate and assess customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
- Write user stories ensuring acceptance criteria are clearly defined and verify it matches the requirements
- Serve as an advisor to the customer as they improve their online processes – keeping each personas experience top-of-mind at every turn
- Prioritize initiatives based on business needs and requirements
- Collaborate and work closely with internal partners. You will be fostering relationships with coworkers across the company to support their efforts while delivering products
- Identify potential implementation risks and mitigation – as early as possible
- Manage large customer projects during the implementation lifecycle
- Participate in sprint planning, review, and retrospective meetings and provide feedback to the team
- Tracks progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports for senior management.
- Create and maintain project plans, project status reports, and other relevant project documentation
- Create test plans and facilitate user acceptance testing of custom-built services
- Serve as the primary point of contact on large programs of work for high-touch clients, providing insights on system performance, best practices, and updates on state of account (status of enhancement requests, support tickets etc.)
- Enable customers to utilize the govService Product by creating project plans aligned to their implementation goals
- Minimum of 5 years of experience in program/project management, preferably in a customer-facing role
- You can work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions
- Ability to work independently and collaboratively within a team.
- Strong organizational and planning skills with the ability to manage complex, multi-faceted projects.
- Knowledge of project management tools, methodologies, and best practices.
- Solid understanding of Customer Relationship Management (CRM)
- Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results
- You have excellent communications skills – listening, verbal, and written
- You help drive your team’s success, and are a self-starter
- Excellent communication and interpersonal skills with a proven record of accomplishment in building and maintaining strong relationships with clients.
- Ability to manage multiple projects and prioritize tasks to ensure deadlines are met.
- Ability to manage conflict and influence decision-making at all levels of the organization.
- Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement.
- Proactive and data-driven
- You have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you
- Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth.
- Have experience with city/county level planning, and possess an understanding of land-use regulations, zoning laws, and enforcement strategies
- Have served as a program manager for high-touch clients
- Fluency in Canadian English and French is preferred
- You have experience working with remote teams
- Possess a Project Management Professional Certification or Equivalent
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