Manager, Technical Delivery Jobs

As the Technical Delivery Manager for the Mobility on Demand team you are responsible for managing a team of front-line project implementation consultants and ensuring they are able to successfully implement our solutions to meet our customers objectives on time, on budget, within scope and with quality.

The role requires a candidate that enjoys working in a fast-paced environment who is able to collaborate with other areas of the Trapeze business. Developing talent will be one of your primary focuses to drive growth in our business and foster a high performing implementation team. As the Technical Delivery Manager you will be tasked with managing the teams capacity, supporting the team to ensure they have the resources and tools to successfully implement our solutions, monitor and report on monthly Delivery revenue, support sales and implement process improvements designed to increase delivery efficiency and quality.

KEY RESPONSIBILITIES

• Work directly with Sales to support sales opportunities, developing associated Statements of Work and pricing.
• Ensure the team is optimally allocated to meet project demands by effectively managing team resources.
• Ability for travel of up to 25% within North America.
• Lead, guide, and support your team through project escalations.
• Drive Results and implement process improvements to maximize team efficiency. Ensure that best practices are being documented and adopted by your team.
• Develop a staffing plan for the team designed to support strong yearly growth.
• Report on project risks, issues, opportunities, and their associated strategies.
• Work closely with Product and Development to identify product solutions to meet customer requirements as well as manage the priority of the PS development queue.
• Coaching, mentoring, and influencing the team to take proactive action and accountability for their work.
• Lead and manage the MoD implementation team to achieve financial, operational, and customer satisfaction targets and metrics.
• Conduct annual performance reviews.
• Create and implement professional development plans to improve the skills of your team.
• Support the preparation of the Quarterly Strategic Review (QSR), report progress to the business, and be accountable for achieving the forecasted results.

EDUCATION AND WORK EXPERIENCE

• Preferred experience in a technical role (i.e. technical implementation experience).
• Nice to have experience with Trapeze software solutions and/or Transit industry
• Preferred experience in people management.
• A Bachelor’s degree in business, planning, engineering, or other technical discipline.
• A minimum of five (5) years of experience in software solution delivery.

KEY SKILLS AND COMPETENCIES

• Superior command of written English and a proven track record of producing quality documentation is mandatory.
• Be able to perform effectively in a deadline-oriented work environment and to successfully execute many tasks simultaneously.
• A demonstrated ability to lead a team through organizational change management is essential.
• The ability to effectively manage customer or internal escalations is required.
• Strong leadership, mentorship, critical thinking, and problem solving skills are required.
• A comprehensive understanding of agile, waterfall, and hybrid project delivery methodologies and scope management is critical.
• Self-motivational drive and the ability to initiate and manage activities independently and in a team environment.