Manager, Product Delivery Jobs

About Stepped Care Solutions

We are a mission-driven company and the creators of SC2.0 - a transformative model that fundamentally reimagines mental health systems. We are dedicated to collaborating with organizations and communities to guide the design and implementation of accessible, flexible, culturally relevant, and high-quality mental health and wellness resources and services. Our team is globally recognized for their leadership in transforming mental health systems, their clinical expertise, and their proficiency in implementation science.

Position Summary

We are looking for a seasoned Product Manager/Owner who also has experience managing relationships with internal people managers, project team members, stakeholders and vendors to enable a collaborative and effective environment. The Manager of Product Delivery will be responsible for day-to-day team and product delivery management for products and solutions delivered by Stepped Care Solutions, like Wellness Together Canada. This role requires a strong understanding of digital product management, vendor management, technology systems, excellent team and project management skills, and the ability to manage and collaborate with cross-functional teams to deliver innovative solutions that meet our strategic objectives.

Responsibilities

• Lead the delivery of products throughout the entire product lifecycle, from concept through post-launch, including: Managing relationships with internal people managers, project team members, stakeholders and vendors to enable a collaborative and effective environment, Facilitating discussions with internal and external stakeholders, and vendors to align on priorities, based data driven analysis from Impact and UX teams, Following a structured implementation process, identifying opportunities for improvement, Collaborate with internal and external stakeholders to gather requirements, define product features, and prioritize development efforts; through regular meetings and communications, Translating business requirements into technical, specifications working closely with the Digital Product Manager and the development team, Overseeing, monitoring and reporting on product development and delivery, Monitoring, managing and mitigating issues and risks related to quality or schedule, Ensuring successful implementation and overseeing ongoing support and maintenance, Working with internal teams to develop and coordinate promotional communications including: External facing product demos, Campaigns, Knowledge shares
• Provide relevant product delivery training to internal stakeholders.
• Continue the development, management and maintenance of the product roadmaps in collaboration with internal and external stakeholders including: Facilitating discussions with internal and external teams to set priorities and align on expectations, Setting realistic timelines and achievable timelines, Ensuring awareness and alignment on the roadmap across all internal and external teams, vendors and program partners.
• Coach, manage, supervise, and support at least three cross-functional direct reports.
• Manage the successful planning and delivery of updates and changes to digital products, in collaboration with multiple internal and external stakeholders and teams including the: User Experience Manager (UXM), Vendor Digital Product Manager (DPM), Engagement Team, Awareness Team, Impact Team, Service Provider Team, Programming Team.
• Manage the planning and delivery of product priorities and requested product updates from: Contractual obligations to funders and critical stakeholders, Internal and external product feedback, Research and data-driven initiatives.
• Oversee the day to day operations of the Development service provider, including: Monitoring service adjustments, Troubleshooting of operational issues to resolution ensuring documentation is kept up to date, Managing workflow and refining service provider processes where there is an opportunity for improvement, Work with Service provider lead to effectively manage the service provider to ensure compliance with contract deliverables and service levels.

Knowledge, Skills and Abilities:

• Bachelor's degree in Software Engineering or a related field.
• Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders, and external vendors.
• Proven experience (5+ years) in software product management as a Product Manager or Product Owner
• Excellent analytical and problem-solving skills and proven experience making data-driven decisions with customers’ best experience in mind.
• Strong project management skills with the ability to prioritize and manage multiple projects simultaneously.
• Proven ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• In-depth knowledge of systems design, software development lifecycle, and agile methodologies.
• Demonstrated experience in developing and launching successful digital products and solutions.
• Demonstrated relationship management skills to build effective working relationships with internal and external people managers, teams and service providers.
• 5+ years managing a product delivery project team

Our unique advantage stems from our deep knowledge and extensive experience in applying the SC2.0 model to complex system transformations. We challenge the usual mental health medical model by helping organizations develop person-centric systems focused on empowerment and decision-making control for service users.

We embrace a holistic and synergistic approach to mental health care, acknowledging the abundance of healing resources that lead to access, equity, and flexibility in mental health systems. We believe in the importance of incorporating informal services and peer support, valuing a diverse range of expertise to create a comprehensive and effective system.

At Stepped Care Solutions, our actions are shaped by three core values that drive us toward our vision of Wellbeing Everywhere:

1. Mission First - We commit to prioritizing the SCS mission, while embracing challenges and constantly improving our processes. Our team stays updated with best practices, ensuring efficient and effective support for colleagues and clients.
2. Better Together - We recognize the power of collaboration and value diverse ideas and perspectives. Our team checks in with one another, offers assistance, and provides direct, gracious feedback, appreciating each member’s strengths and contributions.
3. Context Matters - We understand the importance of considering the bigger picture and contextual backdrop for informed decision-making. Our team adopts a holistic approach, going beyond isolated details, to consider the broad impact of our choices.

Working Conditions

• No two days are alike. We are a passionate group of people who are invested in change, continuous improvement, and transforming mental health systems!
• Work remotely from anywhere in Canada with the ability to support the core business hours, our team maximizes technology to work collaboratively with others.
• Future travel may be required.
• Full, competitive benefits, SCS has a flexible work environment with generous vacation time.

Workplace Diversity, Inclusion & Equality