Manager Delivery- En Jobs

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Manager, CN Expertise is responsible for designing and implementing a systematic and comprehensive knowledge management journey for core rail and intermodal business systems. This would include assessing domain areas to determine ones at high risk of knowledge loss, measuring impact on business and defining a plan to retain and grow both domain and system knowledge. This role involves mobilizing all necessary human and financial resources, while ensuring the development of technology solutions that satisfy performance, security, availability and reliability criteria, and operational requirements.

Main Responsibilities

Knowledge Retention Plan and Delivery

• Review and finalize the knowledge management solution to be implemented
• Identification of the areas where knowledge is most at risk
• Identify knowledge assets and define actions that can be taken to retain both explicit and tacit knowledge
• Map organizational consequences of losing that knowledge
• Implement specific initiatives to systematically retain the knowledge e.g. interviews, knowledge blogs, stories etc.
• Manage delivery by external partners, in relation to project objectives and CN objectives
• Ensure that knowledge is always up-to-date, quality assured, available in a single source of truth and able to be delivered on-demand
• Coordinate with various stakeholders to settle any delivery issues affecting deadlines, budgets and quality standards
• Build transition and succession plans for risk areas

Leading Others

• Provide a positive and welcoming onboarding experience to all new employees
• Support employee development and help employees reach career goals
• Ensure adequate training is provided to the new talent
• Focus on communications and foster collaboration by encouraging teams to work together to accomplish common goals
• Collaborate with Human Resources (HR) to bring new talent to the organization that will be trained to develop expertise in the high risk areas
• Manage employee performance
• Participate in succession planning by contributing to yearly talent review cycle
• Collaborate, coach and build connections with employees
• Ensure knowledge is preserved through training and sharing of knowledge
• Create and enable positive and engaging work environment
• Recognize employee contribution and career milestones

Working Conditions

The role has standard working conditions with a regular workweek from Monday to Friday. The role requires minimal (less than 10%) travel in North America.

Requirements Experience

Relevant IT Experience

• Minimum 10 years of relevant experience as a business-IT liaison
• Experience in knowledge retention and growth initiatives
• Significant experience in complex problem resolution
• Experience in driving knowledge and process implementation
• Experience managing a team of at least 10 people
• Understanding of knowledge management solutions

Education/Certification/Designation

• Project Management Professional (PMP/PMI) Certification*
• Agile Coach Certification*
• Agile Scrum Master Certification*
• Kanban Practitioner*
• Bachelor’s Degree in Business, Computer Science, Computer Engineering, or equivalent
• Any designation for these above would be considered as an asset

Competencies

• Negotiates towards a win-win outcome while taking all points of view into consideration
• Prioritizes individual development and continuous learning
• Manages risks and problems appropriately
• Good presentation skills
• Demonstrates good judgment in decision making and makes difficult and timely decisions
• Possess organizational, time-management and prioritizing competencies
• Innovates by solving delivery problems
• Deals with pressure and change and adapts to changes
• Demonstrates analytical thinking and a broad vision when making decisions
• Builds and develops relationships
• Shares timely information within and across functions to get things done effectively
• Is inspirational and innovative
• Fluently bilingual both written and verbal (English, French)
• Leverages feedback and coaching to improve performance

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

For internal candidates, note that the grade level of the position will depend on the employee's experience.

CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.