Delivery Account Operations Professional

Purpose:

The Managed Print Services Analyst is responsible for delivering and maintaining operational excellence for our large, enterprise clients. The Managed Print Services Analyst ensures Xerox achieves our contracted service levels, through process efficiency, data integrity and business analytics. In this role, the Managed Print Services Analyst will quarterback all escalations regarding the accounts in their portfolio. They will work with a diverse group of departments internally to cross functionally do root cause analysis to resolve issues for clients. Reporting, trending and analysis will be completed by the Managed Print Services Analyst and provided to internal stakeholders and/or clients.

Scope:

General:

• Receives instruction, guidance and direction from others.
• Professional roles will typically require a degree in their specific discipline which may apply to specific positions.
• Limited decision-making authority guided by policies, procedures, and business operations protocol.
• Typically, a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts.
• Performs routine assignments in entry level of the professional career brand.

Skills:

• Effective Organizational skills and ability to manage multiple tasks in a fast-paced environment. Change agility and ability to adapt to changing customer requirements.
• Strength in MS office particularly Excel and Power BI
• Strong communication skills, spoken and written, in both English and French
• Excellent analytical skills combined with the ability to apply critical thinking.
• Ability to work independently and with a team with minimal supervision.
• Customer Service and focus

Experience:

• Previous experience in business-to-business role.
• College Diploma/University Degree is an asset.