Coordinator, Participant Support Jobs

The Coordinator, Participant Support is a critical support role that will assist the sales team with administrative activities, deal with urgent internal and external enquiries and interact with participants and suppliers to maintain strong relationships.

This position is integral to this healthcare equipment management organization and is responsible for supporting the Relationship Executives in managing and addressing service-related concerns, maximizing participant surplus, and assisting with managing opportunities throughout the sales process.

PRIMARY RESPONSIBILITIES

• Creating proposals for adding equipment.
• Managing overall equipment files ensuring accurate equipment information is updated in an MS Dynamics 365 CRM.
• Support sales with the onboarding process of new participants.
• Respond to queries regarding the equipment management program and coordinate issue resolution outcomes related to Supplier service concerns.
• Coordinate and support the execution of marketing activities including lead generation and qualification, campaigns, and participant communication.
• Manage and attend trade shows and participate in industry/professional association activities.
• Run regular reports that will assist in day-to-day activities.
• Manage the internal sales process with prospects and participate in activities that will grow existing accounts.
• Compile and send promotional materials, brochures, reports and prepare detailed presentations.

EDUCATION & TRAINING

• A College or University degree, preferably with a focus on sales, account management or Business Administration, or equivalent medical sales/administration experience.

WORK EXPERIENCE

• 3+ years experience in the medical equipment industry (diagnostic imaging or laboratory equipment experience is preferred), in a sales/service management capacity.

SKILLS & COMPETENCIES

• Knowledgeable in leveraging technology and systems (Microsoft environment) to complete daily tasks effectively.
• Must be customer-centric, dependable, and organized.
• Effectively present information and respond to questions from the management team and external stakeholders.
• Ability to write reports, business correspondence, and policies & procedures.
• Solve practical problems and deal with a variety of variables in situations where only limited standardization exists.

OTHER

• Occasional after-hours responses to enquiries via email or phone may be required.
• You must maintain a fully functional home office for remote work.
• Limited travel is required for trade shows and assisting the Relationship Executives with customer presentations.
• Intermittent travel to Head Office will be required when business needs dictate.

• Five-figure base salary.
• HOOPP pension.
• Annual performance bonus.
• Extended healthcare benefits.
• 3 weeks PTO.

As a condition of employment, all new hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid medical exemption or a valid exemption based on enumerated grounds under the Ontario Human Rights Code exists.