Corporate Service Centre Representative

POSITION: Corporate Service Centre Representative

REPORTS TO: Director of Marketing and Communications

DEPARTMENT: Marketing and Communications

LOCATION: North Bay

REFERENCE: 800-60-24

WHO WE ARE:

Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We employ over 900 skilled professionals and are over 120 years old and proud of our heritage and connection to the communities we serve. We are focused on moving forward with the goal of being a valued leader in transportation. We offer competitive salary, excellent benefits, a defined benefit pension plan, paid vacation, 3 paid personal leave days along with discounted transportation on our bus and passenger rail services.

ACCOUNTABILITY STATEMENT:

The Corporate Service Centre Representative is responsible for establishing quality customer interactions and addressing corporate service inquiries in a manner that aligns with Ontario Northland’s customer-centric values.

MAJOR DUTIES/ RESPONSIBILITIES:

• Knowledge of Ontario Northland procedures and organization structure, privacy and security protocols
• Ensures that safety protocols are communicated and followed by all people entering into the building
• Monitors and improves the lobby and suggests processes to ensure the area is professional, clean and effective
• Provides troubleshooting and escalation as necessary to ensure smooth interactions and quality service
• Other duties as assigned
• Tracks service requests and initiates service improvements
• Responsible for merchandise sales and support. Coordinates inventory, product development, pricing, and sales promotions.
• Commitment to developing and maintaining knowledge of all Ontario Northland’s products and services, in particular corporate services updates that impact employees
• Act as Ontario Northland’s front-of-house representative at the corporate head office creating positive customer experiences during every interaction

REQUIREMENTS:

• Valid driver’s license
• Passionate and engaging professional with a desire to consistently deliver superior customer experience
• Proven desktop skills required including knowledge of Microsoft Suite of products
• 3 -5 years’ experience in a front facing customer service role or retail sales
• This position requires an individual who is flexible, adaptable to change and thrives within a dynamic environment
• Ability to handle multiple telephone lines and extensions
• Must be committed to company health and safety
• Proficiency in both official languages (English and French)
• Office Administration, Public Relations or Business Diploma or an equivalent combination of education and experience
• Superior communication skills, both verbal and written

BACKGROUND INVESTIGATION: The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.

CLOSING DATE: June 18, 2023 no later than 11:59 p.m. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number.

Ontario Northland is an equal opportunity employer. Accommodation is available for applicants with disabilities throughout the recruitment process. Please contact Human Resources.

Les offres d'emploi sont également disponibles en francais. Visitez notre site Web sur les carrières ou appelez le 1-800-363-7512, poste 494 pour plus de renseignements.

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