Service Coordinator Jobs

Location: North York

The Service Coordinator plays a critical role on our’s

customer service team. Managing the scheduling and dispatching of the

technicians on not only a day-to-day basis, but also through

forecasting and planning. This role includes managing incoming client

calls and emails, as well as coordinating multiple Service crews. This

position works closely with the technicians and reports directly to

the Office Manager.

Office of Operation: Mon - Fri 8:00 - 5:00 pm. Must be flexible with

work hours in the event overtime is required.

Qualifications

This role requires a high level of emotional intelligence,

Adaptability And Positive “can-do” Attitude, As Well As

 * Customer service focus

 * Team player with effective communication skills

 * Computer proficient and an openness to learning new technologies

 * Self-directed time-management skills

 * Ability to multi-task in an often-high-pressure environment

 * Motivate Field Staff

Requirements

 * Knowledge on residential doors and windows

 * Minimum of 2 years experience within the door service industry

 * Strong professionalism and customer service skills

 * Ability to perform in a high-pressure environment

 * Ability to multitask

 * Strong attention to detail

 * Experience dispatching multiple crews

 * Ability to schedule (plan) ahead

 * Great Communication Skills

 * Quick Learner

 * Strong computer literacy

 * Able to work in a fast-paced environment as an individual or in a

group

Experience

 * Customer service: 2 years (required)

 * Door Industry: 2 years (preferred)

Work Location: In person

We thank all applicants and advise that only those selected for

further consideration will be contacted.

You may be contacted via email, hence please ensure that your email

address is up to date.