Field Coordinator Jobs

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Time Type

Regular Temporary (Fixed Term)


POSITION SUMMARY :
In accordance with established procedures, policies, standards and available tools, the incumbent is responsible to provide direct field support with respect to design and construction to ensure the successful completion of assigned construction projects and work tasks, while ensuring that all tasks are completed within the prescribed deadlines and meet Cogeco’s Customer, Quality, and construction standards. In accordance with established designs, procedures, policies, standards and available tools, the incumbent is responsible for the implementation of Cogeco's network infrastructure/strategic projects. All activities will provide cost efficient solutions in order to build and maintain a leading edge technology network.
Key Responsibilities

• To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.
• Coordinates and ensures timely and efficient completion of construction activities by assigning work to contractors and maintaining regular contact with utilities, contractors, municipalities, etc. during construction phases.
• Takes direction on a regular basis from the Program Lead and Network Delivery Coordinator.
• Assists with day to day technical operations - network and service related duties as required,
• Schedules and conducts field inspections to verify compliance with design and construction specifications. Initiates and approves necessary field revisions to plans to compensate for field related obstacles and/or changes in conditions.
• Deals with customer complaints, determines scope of the problem and initiates corrective action by the appropriate contractor.
• Reviews contractor billings and change requests to validate and ensure accuracy.
• Ensures proper system documentation by communicating as-built information to the design department for inclusion in final drawings. Highlights field revisions to enable re-calculations by the design staff.
• They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
• Performs other duties and/or projects as assigned.
• Monitors and reports on contractor compliance and safe work practices, use of appropriate tools and equipment, including customer service related initiatives. Escalates issues as required.
• As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general.
• Liaises with the Procurement and Warehouse Departments to ensure that materials required for construction projects are available and correctly accounted for.

Essential Qualifications

ACADEMIC TRAINING

• College Diploma in relevant discipline or combination of equivalent education and work experience required

Work Experience

• Minimum 5 years experience in HFC/FTTH system construction and/or electronic operational maintenance.

SPECIFIC COMPETENCIES

• Detail oriented (accurate/thorough). Highly organised.
• Solid interpersonal skill with a winning customer service attitude and high level of professionalism
• Good knowledge of H&S regulations and practices for construction is preferred.
• Experienced in effectively coordinating portions of multiple projects and working with conflicting priorities in a fast-paced environment. Ability to execute multiple tasks simultaneously, efficiently and within a predetermined time frame.
• Able to establish positive working relationships and work in intra-departmental work teams.
• Valid Class G [minimum] Ontario Driver’s licence and eligibility to drive Cogeco vehicles.
• Strong verbal and written communication skills.
• Process oriented with solid problem solving and analytical skills.
• Self motivated with the ability to take initiative in identifying and resolving problems independently. Ability to monitor own work for quality is required.
• Knowledge of engineering and construction operational procedures, technologies, and systems design is preferred.
• Able to “think outside the box” and see the impact of decisions/actions. Demonstrated thoroughness, follow-up, time management skills are required.
• Advanced PC skills and an intermediate proficiency in MS Office applications and or Google suite.

PHYSICAL DEMANDS AND VISUAL ACUITY

• May be required to operate various hand and power tools, carry heavy equipment, work in manholes, trenches, on ladders and aerial lift units

You’ll Benefit From

• Flexibility: Yes, we think that what you do matters. At work and at home.
• Career Evolution: Join us and we will give you the tools to achieve your career goals!
• Benefits: We’ve got you covered.
• Technology: You have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.
• Rewarding Pay: Let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture.
• Discounted services: We provide amazing services to our clients, and you’ll get them at home, because you deserve them.
• Fun: We laugh a lot, it makes every day brighter.

Location :
Renfrew, ON
Company

Cogeco Connexion Inc
At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [email protected]