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Dealer Technical Support Manager Jobs

Technical Support Manager Jobs
By ThoughtFarmer At Vancouver, British Columbia, Canada
Training and development. Conduct training sessions to enhance our support team's technical expertise, product knowledge, and service skills.
Customer issue management. Manage complex escalated customer issues, ensuring they're resolved quickly and surpass our service level agreements (SLAs).
Reporting. Craft insightful reports on team performance and customer satisfaction for management.
Customer advocacy. Represent and champion our customers within ThoughtFarmer, bringing insights to refine our offerings.
Inter-departmental collaboration: Work with other departments to create a consistent and cohesive customer experience.
Bachelor's degree (or equivalent work experience) in Computer Science, IT, or a related field.
Manager, Senior Technical Support
By Blackline Safety At Calgary, Alberta, Canada
Demonstrated project management aptitude and experience
CRM or case management system experience and ability to interpret data into actionable outcomes (NetSuite considered an asset)
Collaborates with the Technical Support Managers globally to ensure alignment in product knowledge, problem resolution and sound escalation practices
Identify customer knowledge gaps through the problem analysis process to improve customer deployment efforts and minimize calls for support
Develop Distributor Service programs and manage the service levels of our partners
Champions product knowledge for new and existing hardware, software, and communications networks.
Technical Support Manager Jobs
By Scoop Solar At Canada
Experience with help desk ticketing and customer knowledge base systems
Logical thinker with strong deductive skills
Manage the Scoop Help Desk Ticketing System and respond to customer inquiries in a timely manner
Previous experience as a technical support specialist for a B2B software as a service company
Strong problem-solving skills and attention to detail
Nice to have: experience setting up support software such as Freshdesk and Intercom
Manager, Technical Support Jobs
By Bath Fitter At Saint-Eustache, Quebec, Canada

The Technical Support Manager will lead the technical support team and ensure smooth and efficient operations of technical support services for the organization. The successful candidate will oversee ...

Bilingual Dealer Support Coordinator
By MT Talent Solutions Inc. At Markham, Ontario, Canada
Comprehensive benefits package and RRSP matching
Minimum 5 years of hands-on experience in the automotive industry
Thorough knowledge of automotive parts
Minimum 2 years of experience in technical support, customer service, or help desk environment, or equivalent experience in auto service/parts sales
Intermediate computer skills (Excel, Outlook, Word, PowerPoint, etc..)
Competitive salary with performance-based bonus
Manager, Technical Support Jobs
By Airbus Helicopters At Ontario, Canada
Manage the administration of all phases of the technical and quality requirements of AHCA
Operational management including budgeting and execution of performance metrics/targets
Receive a competitive salary and a wide host of benefits
Establish goals and objectives for Technical Support in line with promoting superior customer technical experience
Coordinate and instruct Technical Representatives on the latest business/operation requirements
Strong experience in creating and monitoring the financial operations of a Technical Support type program
Manager, Technical Support Jobs
By Fundserv At Toronto, Ontario, Canada
Strong experience with case management tools (ServiceNow CSM is a definite asset).
Post-secondary education with 5+ years of experience in customer technical support and 3+ years of experience managing a team.
Knowledge of ITIL/ITSM concepts and practices (certification is an asset)
Knowledge of Fundserv standards and or/ investment fund industry experience is an asset
Assess and optimize the use of existing and new technology tools to maximize team efficiency and member experience.
Participate in technology transformation projects to ensure Technical Support requirements and activities are identified and integrated into the production readiness phase.
Dealer Sales Manager Jobs
By Headhunters Global Organization Inc. At Toronto, Ontario, Canada
ØPost Secondary / University degree in Sales Management and relevant training in principles of Sales.
ØKnowledge of the Canadian dealer base, experience with Retail sales an asset
ØStrong IT skills good knowledge of excel and IT.
ØMin.5 years of experience in the Wireless product distribution specifically with Cellphones and accessories distributors
ØKnowledge of foreign languages an asset
ØDemonstrate personal leadership skills as well as solution oriented.
Ubuntu Technical Support Manager
By Canonical At Hamilton, Ontario, Canada
Management of a professional support team, including skills development and performance management
Leadership experience, and preferably team management experience
Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies.
Contribution to the support knowledge base
Hire, develop and train support team to match business requirements
Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
Ubuntu Technical Support Manager
By Canonical At Victoria, British Columbia, Canada
Management of a professional support team, including skills development and performance management
Leadership experience, and preferably team management experience
Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies.
Contribution to the support knowledge base
Hire, develop and train support team to match business requirements
Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
Ubuntu Technical Support Manager
By Canonical At Gatineau, Quebec, Canada
Management of a professional support team, including skills development and performance management
Leadership experience, and preferably team management experience
Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies.
Contribution to the support knowledge base
Hire, develop and train support team to match business requirements
Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
Account Manager - Dealer Service
By Copart At Ottawa, Ontario, Canada
Must possess excellent time-management, organizational, & problem-solving skills
Collect and regularly update information from clients related to projected volumes and provide feedback to the CDS Sales Manager, Canada.
Work with Regional Operations Manager and General Managers to provide stellar customer service to customers.
Bachelor's degree in business or related discipline or equivalent experience recommended
Must have excellent negotiation & closing skills
Highly motivated and enthusiastic with strong written, verbal, and interpersonal communication skills
Account Manager - Dealer Services
By Copart At Elmsdale, Nova Scotia, Canada
Must possess excellent time-management, organizational, & problem-solving skills
Collect and regularly update information from clients related to projected volumes and provide feedback to the CDS Sales Manager, Canada.
Work with Regional Operations Manager and General Managers to provide stellar customer service to customers.
Bachelor's degree in business or related discipline or equivalent experience recommended
Must have excellent negotiation & closing skills
Highly motivated and enthusiastic with strong written, verbal, and interpersonal communication skills
Technical Support Manager (Deskside)
By Compass Group Canada At Mississauga, Ontario, Canada
3-5 Years audiovisual technology management experience and presentation technologies experience.
Prepare daily, weekly, monthly incident reports for management and business and contribute to preparation and management of department budget.
Demonstrate ability and willingness to share ideas with Associates, peers and management.
Embrace a coaching culture, provide feedback to Associates, peers and management.
Print management operations and troubleshooting preferred.
Bachelor’s degree in computer science or combination of education and experience.