Technical Support Manager Jobs
Technical Support Manager Jobs
By ThoughtFarmer
At Vancouver, British Columbia, Canada
Manager, Senior Technical Support
By Blackline Safety
At Calgary, Alberta, Canada
Technical Support Manager Jobs
By Scoop Solar
At Canada
Manager, Technical Support Jobs
By Bath Fitter
At Saint-Eustache, Quebec, Canada
Manager, Technical Support Jobs
By Airbus Helicopters
At Ontario, Canada
Manager, Technical Support Jobs
By Fundserv
At Toronto, Ontario, Canada
Ubuntu Technical Support Manager
By Canonical
At Hamilton, Ontario, Canada
Ubuntu Technical Support Manager
By Canonical
At Victoria, British Columbia, Canada
Ubuntu Technical Support Manager
By Canonical
At Gatineau, Quebec, Canada
Technical Support Specialist Manager
By Compass Group Canada
At Mississauga, Ontario, Canada
Manager Technical Support Services (Deskside)
By Compass Group Canada
At Mississauga, Ontario, Canada
Technical Support Manager (Deskside)
By Compass Group Canada
At Mississauga, Ontario, Canada
Are you looking for an exciting opportunity to lead a team of technical support professionals? We are seeking a Technical Support Manager to join our team and provide exceptional customer service and technical support. You will be responsible for managing a team of support staff, resolving customer issues, and ensuring customer satisfaction. If you have the skills and experience to take on this challenge, we want to hear from you!
Job Description of Technical Support Manager The Technical Support Manager is responsible for providing technical support to customers and employees. This includes troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. The Technical Support Manager is also responsible for managing a team of technical support staff and ensuring that customer service standards are met. Job Skills Required• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to communicate technical information to non-technical users
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize workload
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in technical support
• Experience managing a team of technical support staff
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of network technologies
• Knowledge of operating systems
• Knowledge of customer relationship management (CRM) systems
Job Experience
• 5+ years of experience in technical support
• Experience managing a team of technical support staff
• Experience troubleshooting hardware and software issues
• Experience providing technical advice to customers
• Experience resolving customer complaints
Job Responsibilities
• Manage a team of technical support staff
• Troubleshoot hardware and software issues
• Provide technical advice to customers
• Resolve customer complaints
• Monitor customer service standards
• Ensure customer satisfaction
• Maintain customer databases
• Develop and implement technical support policies and procedures
- Technical Support Manager jobs in British Columbia
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- Technical Support Manager jobs in Quebec
- Technical Support Manager jobs in Montréal
- Technical Support Manager jobs in Canada
- Technical Support Manager jobs in Saint-Eustache
- Technical Support Manager jobs in Nova Scotia
- Technical Support Manager jobs in New Canada
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