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Senior It Technical Support Manager Jobs in Alberta

Manager, Senior Technical Support
By Blackline Safety At Calgary, Alberta, Canada
Demonstrated project management aptitude and experience
CRM or case management system experience and ability to interpret data into actionable outcomes (NetSuite considered an asset)
Collaborates with the Technical Support Managers globally to ensure alignment in product knowledge, problem resolution and sound escalation practices
Identify customer knowledge gaps through the problem analysis process to improve customer deployment efforts and minimize calls for support
Develop Distributor Service programs and manage the service levels of our partners
Champions product knowledge for new and existing hardware, software, and communications networks.

Are you an experienced IT professional looking to take your career to the next level? We are looking for a Senior IT Technical Support Manager to join our team and lead our IT support team. You will be responsible for providing technical support to our customers, managing our IT systems, and ensuring our IT infrastructure is secure and reliable. If you have a passion for technology and a commitment to providing excellent customer service, then this is the job for you!

An Senior It Technical Support Manager is responsible for providing technical support and assistance to users of IT systems and services. They are responsible for troubleshooting hardware and software issues, installing and configuring systems, and providing training and support to users. They must have strong technical and customer service skills, as well as a good understanding of IT systems and services. To become an Senior It Technical Support Manager, you will need to have a bachelor's degree in computer science, information technology, or a related field. You may also need to have experience in a technical support role. Additionally, you should have strong problem-solving and communication skills, as well as the ability to work independently and as part of a team.

Senior It Technical Support Manager skills required for your resume and career include:

• Technical expertise: Knowledge of computer hardware and software, networking, and operating systems.
• Problem-solving: Ability to troubleshoot and resolve technical issues.
• Communication: Excellent verbal and written communication skills.
• Customer service: Ability to provide excellent customer service and support.
• Interpersonal: Ability to work well with others and build relationships.
• Organizational: Ability to prioritize tasks and manage time effectively.

Senior It Technical Support Manager knowledge required for your resume and career include:

• Computer hardware and software
• Networking and operating systems
• Troubleshooting and problem-solving
• Customer service and support
• Documentation and training
• Project management

Senior It Technical Support Manager responsibilities include:

• Troubleshooting hardware and software issues
• Installing and configuring systems
• Providing training and support to users
• Documenting technical issues and resolutions
• Maintaining and updating systems
• Managing projects and tasks

Senior It Technical Support Manager experience required for your resume and career include:

• Previous experience in a technical support role
• Knowledge of computer hardware and software
• Experience with networking and operating systems
• Ability to troubleshoot and resolve technical issues
• Excellent customer service and communication skills
• Ability to work independently and as part of a team

Senior It Technical Support Manager qualifications required for your resume and career include:

• Bachelor’s degree in computer science, information technology, or a related field
• Certifications in relevant technologies
• Experience in a technical support role
• Strong problem-solving and communication skills
• Ability to work independently and as part of a team

Senior It Technical Support Manager education required for your resume and career include:

• Bachelor’s degree in computer science, information technology, or a related field
• Certifications in relevant technologies
• Courses in computer hardware and software, networking, and operating systems
• Training in customer service and support
• Courses in project management

Tools that help Senior It Technical Support Manager work better include:

• Remote access software: Allows remote access to systems and troubleshooting.
• Monitoring software: Monitors systems and alerts of potential issues.
• Automation software: Automates tasks and processes.
• Documentation software: Creates and stores technical documentation.
• Help desk software: Manages customer support requests.

Good tips to help Senior It Technical Support Manager do more effectively include:

• Stay up to date on the latest technologies and trends.
• Develop strong problem-solving skills.
• Utilize automation tools to streamline processes.
• Create detailed documentation for technical issues and resolutions.
• Prioritize tasks and manage time effectively.
• Develop strong customer service and communication skills.

Common Senior It Technical Support Manager interview questions include:

• What experience do you have in a technical support role?
• How do you troubleshoot and resolve technical issues?
• What do you know about computer hardware and software?
• How do you provide excellent customer service and support?
• What do you know about networking and operating systems?
• How do you prioritize tasks and manage time effectively?