Service Administrator (Autoplanet Brampton)

Description
Position at Auto Planet
Drive for Excellence
Since 2015 AutoPlanet Brampton has strived on innovation as Ontario’s largest indoor pre-owned dealership. With over 1000 vehicles, we aim at being progressive and dynamic in everything we do. We are committed to putting our team and guests first which is why we have achieved a high guest satisfaction rating and a relaxed buying experience.
AutoPlanet Brampton is looking for a Service Administrator to join their dynamic team!
Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.
About Us
Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Innovation: We passionately embrace opportunities for new and continuous improvements
• Giving Back: We positively impact the communities in which we live, work and raise families
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Empowerment: We encourage and support our people in taking initiative

About You.
You will join a team dedicated to working cohesively together. You are committed to helping us provide a hassle free, honest and transparent environment for our guests and team. With a team that has countless success stories of career mobility, expect that you will be on the right path to growing and acquiring new skills.
Here’s What You’ll Deliver

• Project a positive attitude for the benefit of our customers and fellow employees.
• Organize the appointment schedule and keep it up-to-date.
• Correspond with clients to confirm service appointments, confirming time, date and transportation needs.
• Ability to work in adherence to company safety standards at all times.
• Comply with all company policies, standards and procedures.
• Schedule service appointments for client vehicles in a courteous and efficient manner.
• Ability to execute tasks and work with minimal supervision.
• Confirm service appointments (time and date) and transportation needs with clients.
• Other duties as required by management.
• Address all customer inquiries via phone calls and emails related to the service department.
• Execute tasks in a fast-paced environment with multiple deadlines.
• Utilize systems and procedures to deliver exceptional customer service in all interactions.

What You Need To Succeed

• Work well under pressure in a fast-paced environment. Must be reliable and able to work productively with minimal supervision.
• 2 years of customer service and/or cashier experience.
• Possess exceptional interpersonal skills.
• Quick thinking to provide creative solutions that address customers' needs and concerns.
• Outstanding verbal and written communication skills.
• Ability to navigate and utilize computers at an advanced level.
• High School Diploma or GED is required.
• Ability to work flexible hours and work around a changing schedule.
• CDK knowledge is considered and asset.
• 1 year of automotive experience or equivalent is preferred.
• Must have a valid Ontario Driver's License and good driving record.

What’s in it for you?

• Disability, critical illness and life insurance for the unexpected
• This compensation range will be based on knowledge and experience***
• Discount on vehicles, service and parts for you and your family
• Excellent management support and guidance
• Free and engaging employee events
• Discounts to retailers and service providers across the country
• Did we mention we love giving back to our communities?!
• Car Allowance
• Opportunities through our Internal career mobility program
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Access to health, dental and vision insurance

Job Type: Full Time
Salary: $18.00 per hour
Performance Auto Group is a leading automotive company in Southern Ontario with over 1900 employees, 23 brands and 42 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.
We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.