Service Administrator Iii Jobs

Respond to all internal inquiries from Technicians, Area Service Managers, and other internal contacts promptly

2 - 4 years of work experience in a clerical or administrative role

Working knowledge of word processing and spreadsheet programs

Knowledge of basic mathematical computations

Reliable attendance is an essential requirement of the job

Handle general customer inquiries, i.e. invoices and billing questions, and general product information in a prompt and courteous manner

Other duties as required by management.

Excellent management support and guidance

This compensation range will be based on knowledge and experience***

Great Experience: Every customer is entitled to a great experience

Project a positive attitude for the benefit of our customers and fellow employees.

2 years of customer service and/or cashier experience.

Superb organizational skills, including multitasking and time-management.

Support Production Supervisor and Management to meet production deadlines.

Responsible for order entry and order management as well as scheduling

Experience with Made2Manage program desirable but not required.

Minimum 2 years’ experience in manufacturing, scheduling.

Experience in Automotive Service center would be considered a strong asset.

Seeking candidates with a minimum 1 Year of work experience in a call center environment.

Must be fluent in English This job req is for the Group Benefits department.

Halifax, NS ( only local)

This position has a mandatory hybrid working arrangement - 2 days in office, Tuesday and Wednesday.

This job req is only for 2727 Joseph Howe Drive, Halifax, Nova Scotia

No weekends! Minimum 3 weeks advance notice regarding assigned work shifts.

Technical trade school/ vocational diploma or certification or equivalent experience required.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Serves as primary customer contact to promote quality customer service and increase business within the branch location.

Works with the Service Supervisor and/or Team Lead to schedule job assignments

Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers

Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.

Requires significant relevant work experience or specialized skills obtained through education,

including data management tools; elevates issues to a higher level of expertise, balancing

information in the service management system in order to have an accurate record of the work

High school diploma or certificate of completion of secondary education or equivalent experience to

**Bilingual in French and English is a requirement**

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Assisting in an administrative function across various business functions (Safety, IT, Finance, Operations etc.)

Billing experience is seen as a PLUS

A/R experience is considered an asset

Experience working in an Administrative capacity is considered an asset

Extended health benefits, vision, and dental care

Assisting in communications with technicians and customers regarding work orders

Support the Service Project Manager in pulling reports to determine how bulletins are being completed

Data entry for service-related projects to improve the efficiency and quality of our service departments

State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym Stipend for remote employees.

Opportunities for career and professional development with conferences, events, seminars, continued education.

3+ years of maintenance and service experience strongly preferred

Equipment rental industry or construction field knowledge strongly preferred

Competitive salary based qualifications / experience

The ideal applicant should be driven to expand their knowledge and want to consistently improve their skills.

Provide guidance and advice to the management team on strategic planning, budgeting, and financial management.

Master's degree in Business Administration, Management, or a related field.

Specialist in Quality Assurance with at least 3 years of experience in quality analysis and assurance.

Strong analytical and problem-solving skills.

Previous data entry experience is preferred

Medical and dental benefits once qualified: This is a valuable benefit that can provide employees with access to important healthcare services

Previous dispatch and administration experience is preferred

Experience with computers and MS Office is necessary

Excellent communication skills are required

Excellent organizational skills are required

Education: College diploma / Post secondary Education

Work Experience: 2 years related experience in service, parts, supply chain or product support operations

Knowledge: Basic knowledge of heavy equipment and/or truck & coach industry sectors is an asset

Any knowledge of Detroit Diesel, MTU, Volvo Penta and Allison Transmissions would be an asset.

Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.

Development of tools and database, not limited to: