Service Advisor Jobs

Fantastic Career Opportunity in Arborg!

We are looking for a Service Advisor and we are ready and willing to train the right candidate. If you are looking for an opportunity to “get in on the ground floor” and grow with a company while working towards a successful career, this may be the position for you!

This frontline position is the cornerstone of the service department - undertaking all actions necessary to support the efficient receipt, processing and return of John Deere ag and turf equipment brought in for repair, maintenance or upgrade. This role supports two groups: the customers who need our expertise and the expert technicians who do the work.

Enns Brothers is a successful Manitoba company that has been in business for over 60 years. The company has built a reputation on traditional values like fairness and dependability. We think its important to have our branches locally managed and actively support the communities where we live and work. Enns Brothers also embraces the latest in ag technology to help our customers get sustainably improved productivity. We offer a competitive wage and health and dental benefits; access to training through John Deere University and company courses; a seasoned and professional local management team and a knowledgeable Service Manager. If you have the skills, the positive attitude and you are ready to learn, apply today at ennsbros.com!

• Pro-actively contact customers to solve problems before they happen
• Ensure that all relevant information is collected and provided to the service technicians.
• Open work orders as needed and maintain control of these work orders
• Arrange logistics for equipment into and out of the service department
• Maintain communication with customer during the work and ensure a perfect delivery of the completed job
• Receive all incoming items, accurately record the customer’s information

Required Skills

• Familiar with computerized operations, Microsoft Office programs, able to learn new systems
• Organized, detail oriented, and great follow up skills
• Typing 30 wpm+
• Mechanical aptitude, including understanding of basic mechanical systems
• Well-developed ability to shift priorities and switch tasks
• Familiarity with agriculture and large ag equipment is an asset
• Adaptable: Demonstrated ability to continuously learn new things and apply new information
• Current driver's license and clean abstract are required
• Demonstrated ability to provide above average customer service on the phone and in person

Required Experience

• Cheerful disposition, positive “can do” attitude, good public presentation
• High school completion
• 1 - 2 years experience in a busy Service Center or Repair Shop would be an asset
• Excellent customer service and customer relationship management skills
• Technical/mechanical qualifications would be an asset