Bilingual Bank Client Services Administrator Jobs

Support knowledge management processes and ensure knowledge is codified, monitored, tracked and managed.

Consult on development of the System Requirements Specification (SRS).

Identify ways to minimize cost, play a role in introducing strategic solutions to support cost effectiveness and enhance stakeholder experience.

Ensure design leverages existing reusable components, traces back to business requirements, and that new modules are designed with reusability in mind.

5-7 years of Experience as Alteryx server administrator, developing in, configuring, and administering Server

Manage break/fix activities to support Lines of Business users

Strong analytical skills required to work independently and escalate to management when necessary

Promote and Sell additional services offered by Global Payments and Existing Partners

Handle all retention issues using strong negotiation skills to maintain the merchant at a threshold of 45 BP

Post secondary education in Business, Administration, Sales or Marketing

Strong outbound and inbound phone sales skills

Exceptional written and verbal skills

Adhere to all policies and procedures and maintain a culture and operation of risk management

Familiarize and adhere to compliance requirements, including all aspects of new and existing account documentation and marketing materials

Strong communication skills with ability to build relationships and work collaboratively, confidentially and independently

Prepare documentation and provide updates to IAs in preparation for client meetings

Create reports for analysis of client accounts; communicate with customers to provide mentorship on products and services, and identify referral opportunities

Accept/create leads and ensure correct referral coding administration

CSC Certification (Obtained, or in the Process Of)

Strong Communication Skills (English - Verbal & Written)

Working Knowledge of Microsoft Office (Outlook, Word, Excel)

Job duties include, but are not limited to the following:

Build and maintain strong relationships with clients through the coordination of efforts with various internal departments and divisions within the bank.

Solid understanding of Capital Markets products and processes including equity, fixed income and mutual fund markets

To manage Operational risk, financial control, development of the team’s operational capabilities and to optimize operational efficiency.

Basic accounting skills would be a +

Excel VBA experience would be a +

Deliver service commitments to the clients’ satisfaction by ensuring that all work functions are completed accurately and on a timely basis

Canadian Securities Course would be a +

Competitive compensation and benefits packages

What kind of accounts do we offer and their differences?(RRSP / TFSA / Margin)

Effectively and efficiently manage each client interaction from first contact to resolution;

Manage multiple inbound/outbound client support channels (i.e. phones, email, live chats, in-person);

Health & wellbeing resources and programs

Paid vacation, personal, and sick days for work-life balance

Effectively handle incident management for outages.

Follow change management procedures. ensure proper testing, sign-off, monitoring.

Provide quality service and solutions consistent with objectives and client requirements.

Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality, and operations.

Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk.

Promptly schedule packaging and new applications releases, engage partners. plan parallel work streams when possible.

Previous Tissue Bank experience/training preferred

Certification in Transportation of Dangerous Goods by Ground and Air

Knowledge of anatomy and physiology, microbiology, sterilization procedures and maintenance and equipment

Related experience in a laboratory or surgical environment is preferred

Basic knowledge of surgical procedures would be an asset

Knowledge and ability to demonstrate and understand the principles and practice of aseptic technique

Manage communication with preferred and secondary banks.

Minimum two years of experience with a computerized accounting environment (JD Edwards experience preferred) in a complex fast paced organization.

Excellent verbal and written communication and interpersonal skills.

Solid analytical, interpretive and problem-solving skills.

Capacity to balance team and individual responsibilities.

Reconciliation, including unit bank deposits and credit card transactions.

Ensure work is prioritized and managed efficiently throughout the day as the majority of transactions must be completed same day.

2-4 years previous industry or customer-centric service experience preferred

Knowledge of geography specific financial, securities, and tax regulations

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.