Client Services Technical Support Jobs

Credit, funding and transaction limit management and oversight.

Oversee key control processes with respect to billing, risk and management reporting, at client level.

Work closely with the development teams to create and implement suite of quality Management reporting.

Interpret, manipulate and analyze data to produce meaningful dashboards keeping in mind the mission statement of CSS, i.e. improve client experience.

Work with stakeholders to understand their data and how it can best be leveraged to meet client’s requirements.

Knowledgeable of International wires transfers, SWIFT and local clearing systems.

This education equivalency is in addition to the experiential requirements outlined below.

Experience in an educational environment is preferred.

This is a Full-time Temporary Contract to November 15, 2024.

To be considered for this opportunity, you will bring the following:

Maintaining technology lifecycles set by asset management

Reporting on client satisfaction, metrics and recommendations to management and team members

HDI Desktop Support Technician certification or relevant training and/or experience

Preparing and maintaining reports and documentation on technology testing, best practices, product knowledge and services

ITIL (Information Technology Infrastructure Library) Foundations certification from a recognized authority

Solid working knowledge of Microsoft 365 applications

Documenting, sharing, and maintaining a knowledge management solution.

Knowledge and experience in planning, coordinating, vendor and equipment selection, design, provisioning, and execution of Audio-Visual events

Inventory, asset, and life cycle management.

The successful candidate will possess a 3-year Diploma or Degree in Computer Science or equivalent work experience.

A minimum of five years of experience delivering event production support services and leading complex projects on an enterprise scale.

In addition, the successful candidate will possess strong planning, execution, and troubleshooting skills with audio-visual systems and IP networks.

3-5 Years audiovisual technology management experience and presentation technologies experience.

Prepare daily, weekly, monthly incident reports for management and business and contribute to preparation and management of department budget.

Demonstrate ability and willingness to share ideas with Associates, peers and management.

Embrace a coaching culture, provide feedback to Associates, peers and management.

Print management operations and troubleshooting preferred.

Bachelor’s degree in computer science or combination of education and experience.

1+ year experience in client support

Outstanding interpersonal and communication skills.

Excellent client service and relationship-building skills.

Experience with MS Office suite and products such as MS Excel, MS Word and MS Powerpoint. SQL experience is an asset.

Support with ongoing maintenance of client, property, and utility account information.

Work with utility providers to maintain accurate billing and consumption data.