Client Support Resource Specialist, Materials Management

Reporting to the Senior Manager of Client Support, theClient SupportResource Specialist, Materials Managementwill be responsible for providing front-line support to clients on escalated technical issues and queries on Multiview Financial software.

The responsibility will include, but not be limited to:

• Support the roll-out of new product releases to our client
• Embracing the company culture of client obsession and taking pride in providing the best customer service to our clients, focused on Materials Management
• You will support and provide training to those who represent the face of Multiview

WHAT WE ARE LOOKING FOR:

At Multiview, being creative with great communication and problem-solving skills is important, but equally so are having a passion for driving client success and the desire to be a contributing member of our culture, where the genuine care of people is our compass.

The successful candidate will be a highly motivated team player, who effectively engages with our clients and has an extensive prior work experience in Materials Management. The Resources Specialist will be viewed as a subject matter expert who can advise and recommend new strategies and best practices as it pertains to Materials Management support inquiries and overall support to our clients.

If this sounds like you, read on!

WHAT YOU WILL DO:

• Provide quality support to our Client Support, Implementation, Client Success teams and our clients.
• Effectively document support incidents and escalate to the appropriate parties as needed.
• Continuous product learning of our Multiview Financial Software
• Demonstrate Multiview’s core values, building, and advancing the reputation of the company and its clients.
• Manage all correspondence with clients and staff in the helpdesk ticketing system.
• Proactively assist the team in helping grow our knowledge base through the development of impactful documents, videos and how-to guides.
• Support the roll-out of new product releases to Multiview’s client base focused onMaterials Management
• Manage multiple support channels, including but not limited to phone and email.
• Identify, investigate and troubleshoot client inquiries to provide appropriate solutions and alternatives to achieve quality results and high client satisfaction.

KEY RELATIONSHIPS:

• Multiview’s internal and external stakeholders
• Senior Manager, Client Support
• Client Success team

WORK ENVIRONMENT:

• Work independently with minimal supervision.
• Extensive collaboration with team members and other departments
• Remote work option

COMPETENCIES PORTFOLIO:

• Believe in Better– You question the status quo while you seek to accept, and complete tasks using your own initiative. You ask “why” a lot and communicate effectively when getting to the root of the problem.
• Client Obsessed– This role influences 100% of all clients who purchase Multiview Financial software. You have excellent interpersonal and customer service skills and will be responsible for the success of the client’s understanding and continued utilization of Multiview Financial Software. Sound knowledge of financial and accounting systems is required to perform the role competently, and this level of expertise is gained through progressive on-the-job experience.
• Work Smart– You are proactive in anticipating and troubleshooting problems to resolve our clients' needs with minimal supervision. You can adapt to changes in both hardware and software and can handle multiple tasks simultaneously and prioritize tasks. Enjoys working smart; is action-oriented and full of energy for taking initiatives.
• Stronger Together– You collaborate with multiple teams cross-functionally and are comfortable using the technology and being able to explain it to others. You can effectively address the needs of each team while always keeping the client’s outcomes as the driver.
• People First– You demonstrate high levels of emotional intelligence and empathy towards all internal and external stakeholders.

KNOWLEDGE, EXPERIENCE AND SKILLS REQUIREMENTS:

• Passion for client success, technology, and/or software
• Strong knowledge of accounting and financial management experience
• Willingness to be coached, mentored, and driven to reach your fullest potential
• Excellent communication, problem-solving and interpersonal skills
• Demonstrated ability to interface and maintain effective relationships with all employees and clients in a team-oriented environment
• Experience Level:2-5 years of Materials Management
• A University Degree or College Diploma with a major in Accounting, Commerce, or relevant experience
• Strong organization, planning, prioritization, and time management skills
• Excellent analytical and numerical skills are needed as well as attention to detail
• Ability to work both collaboratively in a team environment and independently with little supervision
• Experience demonstrating Multiview’s core values, building, and advancing the reputation of the company and its clients
• Excellent customer service skills; self-starter with experience in client-facing situations

WHAT WOULD WE LOVE TO SEE?

• Prior ERP or Multiview Financial Software experience
• 1+ years of Multiview Financial product or Enterprise software experience is considered an asset.
• Prior experience working in the SaaS/Software industry.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we are looking for, consider applying.We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply.

ABOUT US:

Multiview builds powerful, easy-to-use financial applications for clients across North America.As a leader in the ERP/Financial Software industry, we partner with sophisticated clients across multiple industries to End Month End™.

We are extremely proud of the company we have built. Bringing together professionals with diverse backgrounds, talents, and expertise is vital to making our company stronger.Our people-first culture is our biggest advantage, and we are excited to share that commitment with you!

WHY JOIN MULTIVIEW?

At Multiview, you can make an impact that matters in a way you never thought possible. With endless opportunities at every turn, and a company culture built to empower and develop our people to be the best they can be, Multiview is THE Software Company for you to learn, grow, create, connect, and lead.We do this by taking care of our employees first.

We “Multiviewers” strongly believe that a great job should keep you happy both at work and in life and we encourage that by offering:

• Continuous growth opportunities, professional development training support and leadership development
• Workplace Social Events and Engagements
• Competitive Compensation with benefits
• Workplace Flexibility (Choice to work remotely in Canada or from our HQ office in Ottawa, ON)
• Health and Wellness Perks
• Company paid competitive Benefits including Extended Health, Dental, Vision and more
• 4 weeks vacation to start, additional paid time off to supplement work-life balance, wellness, volunteering time off and mental health days.

APPLICATION INSTRUCTIONS:

Please submit your resume, and a cover letter describing, why you are a unique fit for this position by applying to this posting.

We thank all applicants for expressing their interest in Multiview; however, only those candidates selected for an interview will be contacted.

Multiview is committed to providing an inclusive and accessible candidate experience. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.

ACCESSIBILITY & DIVERSITY:

Multiview promotes a diverse, inclusive, and accessible workplace. By embracing diversity, we are building a more effective organization that empowers our employees to be the best that they can be. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply.

Multiview is an Equal Opportunity Employer, and we are committed to creating a barrier-free working environment for all. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code, Multiview will provide accommodation throughout the recruitment, selection and/or assessment process for applicants with disabilities, upon request.