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Customer Support Services Specialist Jobs in Quebec

Client Support Services Specialist
By BNP Paribas At Montreal, Quebec, Canada
Credit, funding and transaction limit management and oversight.
Oversee key control processes with respect to billing, risk and management reporting, at client level.
Work closely with the development teams to create and implement suite of quality Management reporting.
Interpret, manipulate and analyze data to produce meaningful dashboards keeping in mind the mission statement of CSS, i.e. improve client experience.
Work with stakeholders to understand their data and how it can best be leveraged to meet client’s requirements.
Knowledgeable of International wires transfers, SWIFT and local clearing systems.
Customer Support Specialist Jobs
By Jonar At Montreal, Quebec, Canada
We offer some cool benefits (comprehensive benefits, flexible working hours, remote work opportunities)
Bachelor's degree in Information Systems, or a related field (or equivalent work experience).
Experience with and understanding of ERP systems and/or implementation
Knowledge of programming languages and databases
Experience in technical support and/or software product support role
Become a Paragon whiz (with our help!)
Customer Support Specialist (Remote)
By GEOTAB At Canada
Develop and maintain Knowledge base articles within the Geotab Community.
1-3 years working experience in customer service/support capacity.
1-3 years working experience in troubleshooting technical issues.
Post-Secondary Diploma/Degree specialization in technology or a related field highly valued or equivalent work experience.
Excellent verbal and written communication skills.
Strong analytical & critical thinking skills and a natural problem solver.
Specialist, Customer Support Jobs
By Equisoft At Montréal-Ouest, Quebec, Canada
Experience with a banknote management system (asset)
Excellent computer skills and knowledge (Mac, PC, Android, etc.)
Knowledge of Equisoft/connect (formerly Kronos Finance), Equisoft/plan (formerly Kronos ABF) and Zendesk (assets)
Personal finance knowledge (major asset)
Assist and provide remote customer support (emails, phones, etc.)
Education level: High school or Collegial
Customer Support Specialist Jobs
By Precision Nutrition At Canada
Must-Have #1: You must be experienced.
Interacting with customers in varying mediums. You’ll answer emails or pick up the phone and talk to them directly.
Wanted: An intuitive Customer Support Specialist who will keep our customers happy
This is a contract position for approximately 12 months
We’ve got an exciting journey ahead of us…
A tech-savvy detective, with the ability to read between the lines
Customer Support/Implementation Specialist
By NMB Solutions At Canada
Any experience with logistics operations in an enterprise setting (shipping packages, warehouse management, planning, purchasing…)
Proven experience with very strong knowledge using Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
Any experience with Microsoft D365 for Finance, Operations or Supply Chain
Remote work incentive benefit: $5,000/year (added to base salary)
1-3 years of experience in customer support
Previous experience with implementation projects
Support Specialist, Accounting Services
By Aquila At Canada

What’s In It For You

Are you looking for a job that will challenge and reward you? Join our team as a Customer Support Services Specialist and help us provide exceptional customer service to our clients! You'll be the go-to person for resolving customer issues and providing helpful advice. Plus, you'll get to work in a fast-paced, dynamic environment where you can make a real difference. Apply now and start making an impact!

Overview:

Customer Support Services Specialists provide customer service and technical support to customers. They are responsible for responding to customer inquiries, troubleshooting technical issues, and providing solutions. They must be able to communicate effectively with customers and have a strong understanding of the products and services they are supporting.

How To Become an Customer Support Services Specialist:

To become a Customer Support Services Specialist, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or technical support. Additionally, you should have strong communication and problem-solving skills.

Customer Support Services Specialist Skills:

• Excellent customer service skills
• Strong communication skills
• Ability to troubleshoot technical issues
• Knowledge of customer service software
• Ability to work independently
• Knowledge of product and services
• Ability to work in a fast-paced environment

What is Customer Support Services Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of product and services
• Knowledge of technical support processes
• Knowledge of computer hardware and software

What is Customer Support Services Specialist Responsibilities?

• Respond to customer inquiries in a timely manner
• Troubleshoot technical issues and provide solutions
• Provide customer service and technical support
• Update customer records in customer service software
• Follow up with customers to ensure their satisfaction
• Monitor customer service metrics

What is Customer Support Services Specialist Experience?

• Previous experience in customer service or technical support
• Experience with customer service software
• Experience with troubleshooting technical issues
• Experience with providing customer service and technical support

What is Customer Support Services Specialist Qualifications?

• High school diploma or equivalent
• Strong communication and problem-solving skills
• Ability to work independently
• Ability to work in a fast-paced environment

Customer Support Services Specialist Education:

• Associate’s degree in customer service, technical support, or a related field
• Bachelor’s degree in customer service, technical support, or a related field

Tools to Help Customer Support Services Specialist Work Better:

• Customer service software
• Live chat software
• Knowledge base software
• Ticketing system software
• Remote access software

Good Tips to Help Customer Support Services Specialist Do More Effectively:

• Listen carefully to customer inquiries and provide accurate solutions
• Follow up with customers to ensure their satisfaction
• Stay up to date on product and services
• Utilize customer service software to track customer inquiries
• Utilize knowledge base software to quickly access information

Common Customer Support Services Specialist Interview Questions:

• What experience do you have in customer service or technical support?
• How do you handle difficult customer inquiries?
• What customer service software are you familiar with?
• How do you stay up to date on product and services?
• What techniques do you use to troubleshoot technical issues?