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Coordinator, Customer Services And Rental Operations (Fields And Baseball)
Company | The University of British Columbia |
Address | Greater Vancouver Metropolitan Area, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Higher Education |
Expires | 2023-07-10 |
Posted at | 10 months ago |
Staff - Non Union
- Oversees the sales of facility memberships and the administration of drop-in programming
- Day-to-day management of inventory of POS items.
- Oversees all cash handling including cash outs, petty cash, and deposits.
- Approves refunds, ensuring that all approvals and rejections are based on established policies and procedures.
- Uses PerfectMind to analyze the trends in product demand and orders retail product accordingly for the Operations Centre. Uses PerfectMind to provide analysis of registration trends and makes recommendations to the Manager.
- Ensures that all payment processing takes place in a secure environment and that clear and effective cash handling procedures are in place and strictly followed.
- Implements all aspects of the customer service plan and member services and is responsible for the administration of the registration system.
- Provides front-line management of the front desk and facility operations for several facilities (Baseball Centre, Thunderbird Park and Stadium) under the guidance of the Manager, Events and Operations (South Campus).
- Responsible for cash and bill collection for rentals and bookings for both contracted and non-contracted users.
- Provide facility tours, quotes and other related documents to potential renters and clients.
- Develop and implement communication protocols and operating procedures for events through the coordination of event plans, information, vendors, suppliers and daily run sheets for events.
- Manages the facility schedules associated with the baseball cages, multipurpose rooms, sports fields and other related spaces.
- Oversees and ensures bookings are delivered with exceptional service and all requirements are fulfilled.
- Supervise, direct and coordinate the work of vendors, staff and contractors during the event.
- Manages and strategically maintains facility calendars for the baseball cages, multipurpose rooms, sports fields and other related spaces with confirmed external bookings and works with programmers to ensure maximum profitability, customer service, efficient facility usage and booking accuracy.
- Provides event and onsite liaising across all assigned venues and events with clients, contractors and event staff and working closely with internal and external groups to ensure that event goals and objectives are met.
- Creates and develops rental contracts in registration and booking system, and collects rental payments.
- Liaises with campus security, parking and all other on event partners to ensure communication and security for campus events.
- Organizes private booking requests for rental equipment including collection and return of deposits, contracts, insurance, and other requirements.
- Provide event related training and orientations for all non-UBC staff working in the facility.
- Liaises with external business groups including: suppliers, caterers and 3rd party event organizers.
- Leads and schedules facility tours for clients seeking to rent the south campus facilities.
- Plans, develops, and monitors work schedules to ensure efficient use of personnel; use of scheduling software for scheduling internal staff.
- Obtains Work Learn positions via Career Services . Delivers on all requirements of work learn positions.
- Develops and administers senior student team lead structure.
- Develops and updates manuals/online resources in the training of both student and other Full-Time Staff -including a Point of Sale manual, PerfectMind standards, and a facility supervision manual.
- Recruits, hires, trains, manages and evaluates the Operations student-staff who act as information officers, cashiers, facility staff and sales associates.
- Manages standard operating procedures and work methods, ensuring consistent, high quality standards.
- Mentors student staff and enhances professional development opportunities.
- Administers onboarding procedures and submits payroll.
- Maintains fiscal accountability, prepares budgets, and reconciles all assigned accounts on a monthly basis.
- Identifies and escalates issues to manager
- Plays an active role in furthering A&R's vision and values through facility and staffing initiatives.
- In collaboration with the Manager, Events and Operations (South Campus) develops, implements, monitors, and evaluates departmental policies and procedures.
- Attends meetings, staff training retreats and completes other tasks and duties as necessary.
- Ability to work effectively independently and in a team environment, and to bring energy, motivation and enthusiasm to the job.
- Ability to exercise sound judgment, multi-task, prioritize and work effectively under pressure to meet deadlines.
- Effective verbal and written communication skills.
- Experience with PerfectMind or Class is an asset.
- Ability to take initiative, analyze problems, identify key information and issues, and effectively resolve.
- Experience working with event production and event management procedures is an asset.
- Ability to carry out negotiations and interest-based conflict resolution.
- Excellent oral and written communication skills and experience with copywriting is an asset.
- Able to lift or move heavy objects of approximately 50lbs.
- Must possess a full Class 5 driver's license.
- Strong computers skills essential including working knowledge of Microsoft Office Suite (including SharePoint) at an advanced level, and Adobe Creative Suite.
- Strong financial and accounting skills are required.
- Ability to manage organizational changes, anticipate future events, and determine service delivery alternatives to ensure an efficient use of resources.
- Demonstrated self-starter and ability to be innovative, flexible and entrepreneurial.
- Ability to exercise initiative, tact and diplomacy.
- Demonstrated ability to build partnerships and alliances with peers, business communities, association partners and staff.
- Demonstrated accuracy and strong attention to detail.
- Demonstrated skills and competencies in planning, organization, and project management; leadership; coaching and facilitation; and customer service.
- A degree in Business, Public Administration, Human Resources, is preferred.
- Strong leadership, organizational, planning and time management skills are required.
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