Sales Associate - Weddings And Social Segments

The Sales Associate is responsible for answering sales calls, interacting with existing and potential customers, and booking meeting and event business for the Membertou Trade and Convention Centre. The Sales Associate is an integral member of the greater MTCC team, interacting with various internal departments, including Food & Beverage Services, Technical/AV Services, Box Office Promotions, and Finance. This role specifically focuses on the wedding and social markets and must be fully versed in these sectors of the business in all regards.

Duties and Responsibilities:
• Develop and maintain a thorough knowledge of the services, facilities and features of the convention centre, in order to provide information in a “Sales Conscious” manner in response to customer inquiries.
• Be thoroughly knowledgeable and proficient to handle inquiries from assigned business market segments and be well versed in all other segments within the revenue stream for MTCC so as to cross assist other sales associates as required.
• Be thoroughly knowledgeable of conference and catering set up styles and various types of conference services including but not limited to audio visual, technology, food service, beverage service, etc.
• Ensure that all communications with customers and co-workers are courteous and professional.
• Meet in person with customers to provide tours of the MTCC facility, introduce them to key personnel, and as required, coordinate tours of the Hampton Inn hotel and build a strong relationship with the Hampton Inn.
• Responsible for answering sales calls and correspondence from current and prospective customers within a 24-hour period. Obtain all information required for booking upcoming meetings or events, book event space in the Event software system; design floor plans for events using event software, provide customers with pricing, and accurately record customer requirements in to Banquet Event Orders (BEO’s).
• Work with the Sales Manager and other MTCC Managers, as required, to problem-solve and/or accommodate special customer requests to finalize BEO’s.
• Consult with the Sales Manager, as required, for guidance on how to respond to customer inquiries in the most appropriate manner.
• Respond to customer requests to amend their event requirements, update BEO’s in an accurate and timely manner, and ensure that all affected departments receive the latest version of the BEO’s.
• Work with the Sales & Administration Coordinator to coordinate and prepare all materials for the weekly BEO meetings.
• Required to obtain complete billing information from customers, ensure that credit and collection policies are adhered to, and that all charges to be invoiced are finalized in a timely manner.
• Assist General Manager and Sales Manager with collections of past due event accounts as required.
• Responsible for the safe keeping of confidential credit card information (pending compliant software) and customer payments made with cash or cheques. This includes properly recording all payment information, processing payment transactions in a timely manner, and ensuring that cash and credit card information is kept in a secured location in cooperation with the Finance Department and in accordance with MTCC policies.
• Assist with outbound sales calls, event follow-up calls, etc. as assigned by Management.
• Assist with customer visits, attend community events, attend trade shows, etc. as assigned by Management.
• Required to occasionally assist with event set up and decorating, food and beverage service, and other event duties as assigned by Management.
• Maintain a professional business appearance at all times, wearing appropriate attire as directed by MTCC management.
• Responsible for creating a positive guest experience. Smile and be helpful and friendly when encountering any guests to the MTCC.
• Responsible for promoting teamwork among co-workers and taking initiative to ensure that all guest needs are met.
• Ensure that all health and safety regulations are strictly followed.
• Ensure that all company policies and procedures are followed.
• Ensure Fire Procedures are followed.
• All other duties as assigned by MTCC management.
• Maintain positive relationships with Membertou’s Internal and External customers, ensuring transactions or information received on behalf of the Band and/or its members are kept confidential.
• Maintain and improve Membertou’s Quality Assurance Management System as it relates to job related duties and/or department.

Skills & Qualifications:
• Minimum of 2 years of previous experience in a sales or customer service role is an asset.
• Post-secondary diploma or degree in hospitality & tourism would be an asset.
• Previous catering service experience would be an asset, as would experience with meeting room and conference sales, event planning, specifically in the wedding market, etc…
• Must be proficient with using computers, and strong in Word, Excel, and event booking software.
• Must be well organized and have the ability to multi-task.
• Must possess outstanding, proactive guest service and interpersonal skills.
• Must demonstrate strong written communication skills.
• Friendly, enthusiastic, and have a sales-oriented personality
• Work well under pressure and as part of a professional team
• Must be available for flexible work hours, as required to meet business needs, which will encompass holidays, weekends, evenings and early mornings as this is the nature of this segment of our business.
• Valid driver’s license and own reliable transportation is required.
• Ability to lift up to 25kg.

Preference given to Aboriginal peoples in accordance with the Aboriginal Employment Preferences Policy of the Canadian Human Rights Commission.
Apply to Glen Morrison, General Manager
[email protected]