Assessment Worker, Income And Social Supports

Human Services – Income and Social Supports

CUPE LOCAL 966

Status 2 Regular Full-time and up to 7 Contract Full-time up to 13 months

Salary Range $55,113.00-$64,769.00/year

Work mode Remote*see below for more details about this work mode.

Location 10 Peel Centre Drive, Brampton

Hours of work 35 hour/week

Who we are Income and Social Supports provides Peel residents with the supports needed to help navigate and access income and stability supports to enable self-sufficiency and improved quality of life. We deliver an efficient, inclusive and people-focused social assistance program and provide people with a range of services and supports to respond to their unique needs to enable employment opportunities and independence.

The Role The Assessment Worker is the initial point of contact who provide front line customer service to all clients and public to the Assessment and Intake Reception Unit by telephone and online in accordance with legislation and the Regional Values. Assesses immediate client needs, completes application to determine pre-eligibility of Human Services subsidy programs, and provides referral and resources to internal and external services.

What you will do in this role

• Prepares statistical and administrative reports as required
• Schedules appropriate appointments in Centralized Booking System (CBS) based on clients’ circumstances, such as medical restrictions or language barriers
• Utilizes comprehensive knowledge of legislation and approved procedures to assess pre-eligibility for assistance in all Human Services program areas
• Assess client needs for financial, employment, housing and childcare subsidy
• Utilizes case management strategies to ensure timely follow-up and processing of caseload as per provincial standard
• Makes referrals to other internal and community resources that may meet their needs and complete required computer processing
• Uploads and process online applications for Ontario Works, Peel Access to Housing, and Childcare Subsidy
• Employ a holistic approach to prioritize immediate needs for financial assistance, employment, children’s services or housing subsidy
• Documents reason(s) for an applicant’s withdrawal of an application
• Explains criteria and completes applications for all applicable subsidy programs on the applicable technology; such as Social Assistance Technology, Ontario Child Care Management System(OCCMS), Client Management System (CMS)
• Provides primary access for Human Services clients and public on the phone, on line, mail and Teletypewriter

What the role requires

• Excellent assessment and problem solving skills
• Mathematical skills to determine monthly income and/or earnings were applicable
• High school diploma, plus 1 year of related experience within Human Services
• Ability to exercise judgment to support good decision making in stressful situations
• Excellent verbal and written communication skills
• Interpersonal skills to deal effectively with a variety of individuals
• Good organizational and time management skills with accuracy to ensure correct and efficient data entry
• Computer skills, including CBS, CMS, Social Assistance Technology, OCCMS, TTY and MS Office
• Knowledge of Regional, municipal and community services
• Knowledge of all Human Services program areas
• Knowledge of relevant legislation/policy/procedures including Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the Ontario Works/Ontario Disability Support Program, Day Nurseries, Social Housing Reform, Residential Tenancy and Human Rights Acts

Perks @ Peel and why you will love working for us

• Automatic enrolment into OMERS pension plan (where applicable)
• Accrue Vacation on a monthly basis starting at 2 weeks per annum
• Supportive leadership and a culture of respect and inclusion

Preference will be given to qualified applicants who are currently in the bargaining unit.

This position is a bargaining unit position represented by CUPE Local 966. Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15

• Work Mode In this role you will have the ability to work mostly remotely and attend on-site when required based on operational requirements at the 10 Peel Centre Drive, Brampton ON worksite. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.

Interview Our recruitment process will be completed with video conference technology.

If this opportunity matches your qualifications and experience, please apply on-line.

As part of the Region’s ongoing commitment to health and safety, there are enhanced COVID-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,500 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

The Region of Peel is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

The Region of Peel is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact [email protected].

Please be advised, the Region of Peel uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.