It Onboarding & Offboarding Coordinator

The CA IT On-Boarding team is an essential internal service provider for our CA business operations.The primary focus of the team is to coordinate all IT related technical activities so that our new business partners have an awesome first day experience with their IT equipment and software at WSP.

The IT On-boarding and offboarding Coordinators work with the HR department, hiring managers, our IT service partner and with the new hire themselves to ensure that the new employees have their required hardware, account set up and software requirements for their 1 st day. The team also provides necessary quality assurance checks during the off-boarding process by working with our IT service provider and the WSP asset management team to ensure all steps are taken to collect hardware and to make sure accounts are deactivated properly.

Why Work With WSP?

• Enhance the world around you - from the environment to the highways, to the buildings and the terrain. WSP is the fabric of Canada.
• A Canadian success story - We are proud to wear the red and white of this beautiful country and show the world what Canada has to offer.>
• We value and are committed to upholding a culture of Inclusion and Belonging.
• Our Flexible Work Policy – We recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
• WSP embraces a culture of exceptional collaboration with colleagues who are distinguished both by their skills and by the humility they show in their important work. Come find out for yourself what it's like to be a part of our journey.
• Outstanding career opportunities - We are growing and pushing ourselves every day to be greater than yesterday. We are open to your ideas and trying new things.

We offer competitive pay, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.

#WeAre WSP

A day in the life:

• Work with new employees on their first day and when requested for about 10 days after their start date to make sure that everything is set up and working properly with their new accounts, hardware and software.Provide training as requested to new employees on how to obtain IT support going forward.
• Work in partnership with HR and our IT support partner to go through a QA process each week for any off-boarding requests that are either in progress or completed to ensure all IT related tasks for the former employee are done properly and to follow up on with the teams on unfinished tasks.
• Participate in virtual “IT Chats” to promote the effectiveness of this team with a wider range of CA employees and hiring managers.
• Provide content and recommendations on process improvements for IT on-boarding and off-boarding
• Follow documented procedures, conduct quality assurance and follow-up as required for all stakeholders
• Provide general support to the IT team as requested. This includes attending operations calls and reporting status, working with the business partners to provide quality customer service per the WSP guiding principles when required.
• Work in partnership with WSP CA HR, hiring managers, our IT service partner to elicit and track all requirements for the new employee before, at the hire start date and for 10 business days after the new employee’s first day.

Provide metrics and perform complete actions to warrant the required onboarding and offboarding Business satisfaction core

What You'll Bring To WSP ...

3+ years working within a corporate IT organization supporting hardware and software management of laptops/workstations/other peripherals.

2-5 years of customer service experience

Experience working with enterprise IT organizations with 5,000+ business partners.

3+ years’ experience working with IT service organizations or other IT 3rd party service providers and partnerships.

2+ years working with IT ticketing systems such as ServiceNow.

This position requires bilingualism (English and French) as you will be collaborating with colleagues and clients at a national level.

Must have excellent verbal and written communication skills this job requires you to work with all levels of employees up to and including C-level hiring managers

Must have proficiency with workstation and laptop operating software. WSP CA mostly works with Dell and HP equipment.

Preferred Qualifications include:

User account and identity set up process including but not limited to the working understanding of Active Directory and Azure AD, security groups, elevated accounts requirements

General understanding of Enterprise IT infrastructure components: Networks, Storage & Servers, Cloud storage and Cloud applications, security, backups, software

Remote desktop access and VPN access

Microsoft 365 applications such as Teams, Outlook, SharePoint, Forms, PowerBi and others

General understanding and familiarity of CADD Engineering Software solutions both on-premise and cloud based

About Us

WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.

We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.

At WSP:

• We value our people and our reputation
• We have an empowering culture and hold ourselves accountable
• We foster collaboration in everything we do
• We are locally dedicated with international scale
• We are future focused and challenge the status quo

Please Note:

Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe and the growing list of our clients including vaccination status as part of their mandated health and safety requirements to work with them, you will be required to provide proof of full COVID-19 vaccination to WSP as a condition of employment. You may also be required to undergo additional immunization to maintain a fully vaccinated status against COVID-19 whenever local Public Health Authorities recommend additional immunization.

Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).

WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.

WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

WSP Canada Inc.